Feb.11: Where everybody is trying to get organised and one person gets their messy desktop outed

Simon

Hallo

Beate

hallo!

John

HAI

Jen

Haiiiiiiiieeee!

Simon

lol

How’s everyone?

Beate

I’m feeling good!

Just did a podcast-podcast earlier today, that was fun

Jen

Cold. It’s February and freezing up in here.

Beate

It’s february and NOT freezing up in here, which is alarming..

John

im in a deep pit of dispair but apart from that – peachy keen

Jen

Simon

Snowing here. And I’m all over the place

What’s a podcast-podcast?

Jen

So old school, Bea. Now who’s the old lady?

Beate

hah

Still you

😂

Beate

Isn’t that what Anne of Green Gables says, she’s in the depths of despair?

Very canadian

Jen

Speaking of old ladies, John is quoting Anne with an E

John

just in time for valentines day

Simon

So…

I have officially abandoned my bullet journal

No more BJs more me

John

what?

Simon

So was going to ask you guys this week about your organisational skills

John

ooohhh

Beate

THat didn’t last long!

Jen

that’s a short list but I’m ready

Simon

Since you cover the full spectrum of massively organised 🇳🇴 to massively gong showy 🇨🇦

John

nothing say click bait like talking about organizational skills

Simon

It’s all about the pull-out quote John

John

😮

Beate

So why did you abandon it, Simon?

Simon

Meh…I think it was the paper that got me

Well, the carrying it around

Beate

haha

Simon

I like it on my phone and computer

Beate

and did you use it as intented?

Simon

I mean yeh I did, but then did you know you’re also supposed to carry a pencil case?

With lots of pens and stencils and shit

Aint nobody got time for that

Beate

yeah if you’re a diehard

Simon

Trello is kind of working for me

Jen

We used Trello and really dug it… but just when it was perfect for us they were going to start to charge us

Beate

I like trello

Simon

Also if anyone mentions Slack I’m booting them out

Beate

I use a combination of trello, slack, google docs, email, calendar and paper

don’t boot me!

Simon

Trello is nice and simple. And I’m using dates on it now too and thats cool. And it’s free

Jen

it is free for a while.

We now use Freedcamp, on the recommendation of Cindy Wagman at Good Partnership

💯

Simon

Do you pull in clients and stuff to that?

Or is that just you and John sending each other messages

John

i use a notepad and a pen. you should see my desk

#gongshow

Simon

Why do you use pen and paper? You’re a digital guy

John

i dunno… cos i can literally cross somethng off my list when im done

sense of satsifaction

Simon

That is very satisfying

John

right?

Simon

And I love rewriting out a to do list

Starting fresh

Jen

Less satisfying for me. (the story of Jen)

Because when John needs to find something he digs around like a badger

John

vs – what? moving a tile? clicking a box? select and delete?

Simon

I feel like all these tools are moot. It’s more of a mindset?

Jen

TOTALLY a mindset

Simon

Does anyone actually have that mindset?

I feel like organised people are actually just deviants

Serial killers

John

lol

Jen

with the tools that work for you and your particular persnickety proclivities

Simon

wtf

Beate

For me:

Slack is for informal conversation and discussion. Showing off early designs, getting feedback, agreeing on what we should make.

Trello is for when we have the finished stuff, when we describe what needs to be made and hand it off for someone to make.

Email is for someone external to the project that we need, but not enough to include them in slack or trello.

Paper is for thinking out loud and making a today-list when I am overworked and need to make a list in order to get anything done.

Jen

I’d like to call out Bea’s use of Slack/Trello as a way to not get booted for mentioning Slack

Bea just broke my brain

John

she’s very on brand though – isnt she?

Beate

it works guys!

Simon

She’ll bury us all

Works for you

What’s your morning routine Beate?

Like how do you approach the day?

Beate

I’m really not very organised.

My day is work through my mailbox.

So whenever other people are involved, we need some kind of system – and that’s where slack and trello come in

Simon

Email or post?

Beate

POST??

John

do they have mailboxes in norway????

Beate

what kind of freak gets enough post that they work through it??

Jen

Queen Tammy Zonker said something recently that stuck with me. “Your email is a helpful container for other people’s priorities.”

John

word.

Beate

Yes! That’s why I try to use paper, and slack/trello for where other people are included

Simon

Tammy…that’s why she’ll always be the first lady of fundraising

Simon

Wagman was talking about setting aside time for emails. Like an hour a day or something. She even has that in her constant OOO

That’s out of office

Jen

Tammy is our Beyonce

Simon

Not, “oooo….organised”

Email is a bit of an annoying to do list

I LOVE the snooze on my email

Snooze that until tomorrow

Beate

Saaaaame!!

Snooze that shit

John

i need to do that

Simon

Snooze it until I’m dead

Beate

it’s the only thing that keeps me in any kind of control of my inbox

Jen

I’m a flagger. Don’t snooze but I flag the fuck out of things

Beate

On the WORST-list though:

fucking outlook!!

Jen

Outlook BAH

Beate

Outlook needs to die

Jen

Gmail/Mac Mail

Simon

Wow I forgot outlook existed. Havent used it in years

Beate

anyone who uses outlook as their email client is in a world of self inflicted pain for no reason at all

John

throw down… whoa

Simon

Nobody used outlook by choice

Beate

outlook is only used by people who have to because of their boss, or they don’t know better, or don’t want to change their habits

Simon

So Beate…you get up, you have a shower, you correct lots of people and then…what? You just work through trello and slack and email?

How do you motivate yourself to start?

Beate

oh god

By thinking about how much trouble I’ll be in if I don’t

Jen

“You correct lots of people” AMAZING

John

i need some help getting organized. my inbox, calendar, paper and brain are dumpster fire of stuff…

Simon

Haha

Fear is a good motivator

John

i cant keep on top of it all.

and im drowning in lists.

Simon

It’s hard. And then there’s you yahoos whatsapping me

Beate

hahah

at different timezones of appropriateness

Simon

I think my problem is multitasking

Like jumping around from thing to thing

Jen

Social media is a productivity plunge

And as Wagman pointed out you lose so much time in the change

John

im dead in the water the second i try to multitask.

Simon

I need to start single tasking

Beate

This is why I make paper lists when shit’s on fire. I can then keep that list in front of my eyes and go task-to-task

Simon

We’re men. We can’t multitask

Jen

#BITCHPLEASE

Simon

Jen it’s true

God didn’t give us that gift

John

he’s not too wrong you know

Jen

Don’t even with the gendered part of that

Beate

No one can multitask

Jen

I think my eyerolls might have caused a tsunami

Simon

Yeh maybe it’s a human thing

Jen

It’s a human thing

Simon

I’m going to start really boxing off one task at a time

One tab in chrome

Jen

OH

John

yahhh rrriiiggghhhttttt

Simon

Is that ridiculous?

Jen

I have a blog post started about that

Beate

I never have one tab

usually 3-7

more than that and I get a bit unnerved

Jen

Our gal Rory Green and I have talked about the whole idea of “close some tabs, will ya?”

For work AND life

Simon

Ha – “I have a blog post started about that”

Beate

The irony

😂

Jen

FAIR

Simon

Yeh I have minimum 5 tabs at all times

Jen

Those moments when you catch a glimpse of someone else’s browser or desktop

Simon

Organised chaos

Tara’s desktop

😂😂😂

Jen

I actually captured a photo of a very well known fundraiser and presenter whose desktop showed up at a conference

talking about a dumpster fire

Simon

I think I know who

Let’s call him Bernard X

Nooooo

Let’s call him Mr Ross

John

lol

🔥

Jen

HAHAHAHHA

Not even cheating the edit there, eh Simon?

Beate

What I really winds me up is those people who go: “Just clean your inbox, do them one at a time, tick stuff of your list, and you’ll feel sooooo much better”. It just makes me angry – I turn in to a 14 year old screaming “YEEES MUM I WILL CLEAN MY ROOM STOOOOP NAGGING I KNOOOOOOW!”

The serial killer people

the Inbox-zero-evangelists

Jen

Axe murderers. Same with people who tweet it.

“Zero inbox and off I go on vacay”

Beate

“Inbox zero🙂”

With the psychopath emoji

John

GFY. seriously.

Simon

Snooze is good for inbox zero

Beate

Yes

And folders

and archive/delete with easy access

Simon

This is the year I get organised

Beate

You just quit your bullet journal

😂

Simon

This is the year I get organised in a different way

Beate

hahah

Simon

Trello is working for me

And google calendar

Jen

This is a no shame chat…oh wait…sorry…wrong group

Simon

But you know the problem?

Other people

Beate

True

Simon

When you get your shit together and then suddenly childminder has to do something or someone phones you or whatever

Beate

or EMAILS YOU

throws their dirty socks on the floor

😒

Jen

WAIT I’m sure there is a way to say that in Norwegian

Beate

You just shout “ROTKAILL” after the dude who threw their socks on the floor😂

John

🧐

John

John, don’t even attempt it

Jen

Fucking right, I knew it@!

John

im sitting here trying

Simon

You know what I did which I love

Beate

I’m inserting Johns trying to say Donorlove in Norwegian here

Simon

I change my voicemail so it says dont leave me a voicemail

Jen

Let’s hear it!

John

WROTE-KAAAAIIIIII-LLLLL

Beate

Get wrid of the w and you’ve got it!

Jen

“Hey, It’s Simon, You missed me, so call me back and don’t leave a fucking message”

Simon

Yeh I basically just say please dont leave me a voicemail cos voicemails are terrible. Text me. Or dont

Jen

So next time I call you don’t pick up

Simon

Like really nothing is important enough. Even if someone’s dead, just let me chill out for a bit. I’ll find out eventually

Beate

Hey speaking of organised. Have you read that shit about how differently our brains are organised? How some people have a voice in their head narrating when they think/read, and others just …don’t..?

Simon

Beate

Which one are you?

Beate

I totally have a voice

Jen

Beate

My voice has a megaphone

John

I can attest to that

Beate

Like some people can’t speak to themselves in the mirror without speaking out loud and I DON’T UNDERSTAND!

Simon

I have someone else’s voice

Beate

Like what is your brain if it doesn’t have a voice, just a mush of images and vague concepts floating around?

Simon

Every time I go in to my psychiatrist they have to ask me if I’ve been hearing voices

Thankfully never have

Beate

Well that’s good

Simon

But I would rather that then use Slack

Beate

HAHAH!

You’re just one of those outlook people

Jen

Slack IS the “other” voice in your head

Beate

“oh I’ve always used it, it’s FINE”

Simon

Slack is like having everyone else’s voice in your head

Beate

But out of your emails, which is the better point

Jen

So Bea your voice is like an 8 track?

Beate

I’m a millennial, I don’t know what that is

Jen

oh shit just realized the old lady jen there

DAMN

Beate

Ok – lobster fact time?

Simon

Oh fuck I forgot it’s my lobster fact turn

John

lol

Beate

Just do a John and reuse one

but with different words

John

hey

😡

Simon

Anyone have one stored in Slack or Trello or a piece of fucking paper?

Have we done the one about lobsters smelling with their feet?

Beate

I don’t think so!

Simon

OK

Hey guys, guess what lobsters smell with?

Beate

Their noses?

John

their FEET!

Simon

Lobsters can be left-‘handed’, right-‘handed’ or ambidextrous, and have several receptors on their claws and their legs, which they use to locate and recognise any food that is around them.

Beate

Is it actually smell?

Simon

Wait, I feel like that contradicts the title of the fact

Beate

Or some other kind of function?

Simon

I’m not using this lobster fact site again

Beate

Left-feeted

John

im not sure how this fact relates to this conversation though

Beate

ambifeettrous

John

like jen?

Jen

this is a very rare gongshow and shitshow colliding!

Simon

Oh ok I have a relevant one and then we’ll finish

Beate

two lobster facts, bonus!

Simon

Lobsters are biologically immortal

Jen

LIKE JEN

Simon

They keep growing until they die

Beate

…what..?

Simon

So their approach to time is different from us

John

is the “like jen” thing solely Simon’s territory?

Beate

yeah, kinda

Simon

Lobsters don’t use Slack

John

HA

Jen

We should start a Slack thread

Beate

So – if no one steps on them or fishes them, they live forever??

or do they die from size?

🤯

Simon

No

John

norweigan over-fishing?

Simon

They stop growing when they die. If they didnt die they’d grow to an infinite size

They live until like 50

But one day

The way lobster healthcare is progressing

Beate

The immortal thing threw me

John

IMAGINE!

Simon

They’ll be huge

John

giant lobsters!

Simon

Yeh the immortal thing is misleading. Blame science naming people

Beate

another faulty name lobster fact

Simon

OK I have to go

Watch out for giant lobsters everyone

I’m late

John

adios

Beate

buh-bye 😘

Jen

Way to plan your time Simon

Simon

Jen

Byyyyeeeeeeeeeee

Feb. 4: Simon is ON FIRE, John refuses metrics. KPI’s are good and bad.

Beate

5.30 peeps!

John

*comes in and sits down…

Beate

welcome, welcome

We are two bozos short

John

lol

Simon

Hello

Beate

⏱👈🏼

John

#BALLBUSTERBEA

Beate

Jeeeeeen…?

Jennifer!

John

JLO?!?!

Jen

I’m here I’m here

oh good morning all!

Beate

ok! So. Our surprise guest host is stuck in a snowstorm, so it’s just the familiar lobsters today.

John

BOOO

Beate

I still want to talk about the stuff that we’re measuring. Metrics and KPI’s.

Any immediate hot takes?

Let’s get the rants out of the way first

John

ooooo sexy time

Jen

Measure what matters.

John

which is – your loving donors

not how much money they have you greedy batards

Beate

Love is not a metric, John.

John

it is in my world Beate.

ARE WE NOT HUMAN???!??!?!?!

Beate

I don’t know if that is sad or sweet

Simon

Measuring is weird because:

– It’s a pain in the arse.

– Usually we don’t have the time or knowledge.

– Most nonprofits don’t have the volume for measurement to mean anything.

– Benchmarking of others isnt necessarily relevant to your own situation.

– At the end of the day so many people believe their feeling over data.

Fin.

Mic drop

Oh shit that wasnt my mic it was my drink

Beate

Well. conversation over.

You just said it all.

John

good.

well done Simon.

Simon

Haha

Huge levels of sarcasm incoming, thank you

But really I have a lot of feelings on measurement

Beate

Wasn’t sarcasm, surprisingly!

Jen

All true Simon!

Beate

I’m of two minds. I measure everything, I spend far too much time on it. But:

When someone asks me “what can I expect from that”, and they have NEVER done anything like it, there are a thousand variables, and no prior knowledge, then how the fuck can we answer that question??

Jen

And the other part of the conversation is measuring over time. We are slaves to 12 month budgets

Simon

I remember when I started working in a small nonprofit and we had 2 monthly donors, and some marketing expert told me to split test

John

lol

#slowclap

Jen

Wait, wasn’t that John?

John

😐

Simon

Yes the 12 month trap again. But hard to say what the right span of time is

John

not everything in our world is a straight line

Simon

Nothing in our world is a straight line

John

humans dont move in straight lines

which is why a lot of what you’re trying to measure

cant be measured

Beate

i think metrics are a crutch sometimes

You don’t want to make a decision without knowing what it will lead to

but it’s the future – there’s no possible way to know for sure!

John

because it’s math. cant argue with that right?

Jen

You don’t want to be judged for what happens if you did’t get your metrics, or get them right

Simon

I remember someone tweeting a while ago the uncomfortable reality that there is no data to back up the entire advertising industry

Beate

hahah yes

I worked in sales for the yellow pages ages ago, and we used the old adage that “only 50% of marketing work, you just don’t know which half” (of course arguing our half did and we could measure it)

Simon

“What we can learn from the booming yellow pages industry”

John

I’ve got a post brewing how we are a sector tied up looking for definitives… which is why we have seen so little growth over the years…

there are very few definitives in this work…

Beate

Everybody out-ranted?

John

life has no guarentees

Beate

haha

so measuring dumb things is dumb

John

lol

Beate

What should we measure? what’s good use of kpi’s and metrics?

does anyone have a favourite kpi

😂

John

sigh.

Simon

I think a good rule is measure everything but not at the cost of doing

John

100% this.

Beate

wow mister hard truths and thought bombs today!

Simon

My brain is working well today, it’s true

Like you could spend your full week watching live google analytics

Beate

And so many do!

Simon

Oh its so much fun! I love watching the live stats

“Who is this Irish prick that has just been sitting on my homepage the whole time I’ve been watching the analytics?”

Beate

Usually yourself

honestly, when my former employer was doing tv ads for the month leading up to christmas, analytics live was my second screen for the entire month

had it on all the time

Jen

That makes my brain freeze

John

mine too partner

Jen

Imagine old lady Jen trying to decipher that shit with my glasses on the end of my nose and my tea or sherry spilling on the keyboard

Simon

👵🏼 “Google Ana…what?”

Beate

You don’t like watching numbers roll in?

it’s like counting money!

so much fun

John

ugh

Beate

but entirely unproductive

like it doesn’t change the amount of money in the pile

Jen

Other things I don’t watch “roll in”: election results

Beate

obsessively

I think it gives me a feeling of control

Working with people who make me wait a month for the numbers makes me itchy

Simon

I do like all that data and stats and election stuff and as it happens analytics

But the truth is…and I say this in a lot of chatcasts…nobody knows what they’re doing

Jen

Like Jen

Simon

Years ago tried to hook up google analytics and donation reports to a giant live screen that would blast over us like a boiler room

Beate

I actually did that and it was wonderful!

It made other people engage with the fundraising

So, what are GOOD metrics to keep an eye on?

John

for our clients – you got measure the bottom line of ALL the channels….

good individual fundraisng programs will see lifts everywhere…

Jen

This! Ideally for any given campaign you have print, online and in person/phone calls happening to raise money for X. Measure the totals, not the email vs appeal vs phone call and then decide what to keep and cut.

Simon

There’s a happy medium right? We need these stats fast, and we have to let them influence our decisions

Simon

But they’re not gospel

And taking action is more effective than analysing forever

John

just because I let you buy me a drink on our first date Simon doesnt mean I’ll marry you…

Simon

I do a great first date

Beate

And i think we need to have the confidence to only measure against ourselves and not always worrying how we stack up against everyone else

John

agree Beate.

Jen

THIS must not get lost in the dating analogies

Simon

Yes absolutely! Interesting and useful to look at others…but it’s not the final answer

Jen

we had some hilarious chats this year with clients about how they can’t compare to sick children or puppies…and what they were trying to raise money for was space exploration!

Everyone thinks their charity is the hardest to fundraise for, and that they still try to measure against their stiffest competition

Beate

hahaha

yep

I think the more uncertainty there is, the more people long for a metric that will tell them they’re doing the right thing.

Simon

The cause is always greener on the other side

John

exactly right.

Beate

“Not everything that can be counted counts, and not everything that counts can be counted” <- donorlove

John

i’m happy to let the counters count… but i like to focus on doing MY part… i’ll let donors do THEIR part… whatever that might be

Beate

So do you use metrics much at all with clients in the day-to-day, or mostly long term?

Simon

More longterm…but keep an eye on the day to day to make the slight tweaks

But most of my clients are smaller so measurement is cautious

Jen

We review project to project and also review long games. Especially in legacy metrics, which we touched on over on twitter with Clare Levy

My Dad has an almost unintelligible legacy tracking spreadsheet but once you lean into it, it’s very valuable

Beate

What does he track?

Jen

Mostly engagement — other ways legacy donors are connected to your program. Which breaks brains sometimes but when you can actually measure it, very valuable

John

bit of both. of course with online and offline – you get data… which is infomrative.. but really – just cos the appeal about frogs didnt do well… what do you change? never talk about frogs again?

i ❤ frogs btw

but they do shit in testing

Jen

I call BULLSHIT

when have we ever tested frogs against something else?

Beate

Maybe you just made very bad frog appeals?

John

lol

Jen

Maybe John did bad frog appeals elsewhere?

All my frog appeals have fucking slayed

John

but DID YOU TEST IT?

Jen

Back to Simon’s 2 monthly donor split test….see? It IS John!

Simon

What’s mad is when we take test results as fact forever. I know people are still quoting one piece of thank you research from decades ago

John

same. that’s a REALLY dumb idea BTW…

Beate

yeah. or looking for “what works on facebook”, like, it changes on an hourly basis!

John

so friends – dont do that

Beate

Ok. So, let’s wrap up with a lobsterfact

and, I would like you to rate it out of ten

John

mmm

Beate

To provide a metric

John

i love lobster

i could take down 3 lobster rolls right now

Beate

here’s the fact, from our surprise host who is not here:

Lobsters have teeth in their stomach.

Simon

9

John

i’ve heard this

Beate

that is not a score, john

once again, you’ve missed the brief

Simon

Qualitative

John

what am i scoring FFS?

that i like it?

Jen

oh man, john…

Beate

“out. of. ten. ”

John

fucking 100

Jen

That’s a solid 9.5 fact

Beate

Interesting. Not what I had benchmarked as a kpi in advance

I was way off market

John

this is dumb. I’m leaving.

Jan. 30: John has lost track of lobsterfacts already and donorlove is good and people are annoying and Norwegians hate Valentines day.

Beate

yo

Simon

Yo

Jen

Yo yo

Beate

where’s our lead yoyo

John

jesus you guys..

give me a sec here

Beate

it’s 17.31, john!

or x.31 i should say

farking time zones

John

ok ok

is this fucking thing on?

Beate

it’s your job to turn it on, John.

John

fuck

types “RECORD”

Beate

haha

John

good morning lobster friends.

Beate

good evening!

John

sorry I’m late. had a little trouble getting out of the tank this morning.

Jen

helloooo!

Jen

Hello

John

So apparently I’m hosting today’s gab… and recognizing that we are ONLY 2 WEEKS away from the all important valentines day -i thought we could talk about my favourite subject: DONORLOVE

❤️

Beate

valentines day

🤮

(sorry)

John

do you celebrate that in norway Beate?

Jen

Already a 🎢

John

or are the norweigans too short on time to celebrate it

Beate

well.. there’s a love/hate relationship going on with american holidays that the commercial sector tries to bring in in order to make money…

same with halloween

Simon

Wow that snuck up

Beate

and black friday

and cyber monday

and singles day???

etc.

John

so the norweigans really dislike everything

wow

ok – diving in

Beate

Not true. We like julebukk and jul and easter bunnies and shit

BUT – I am totally on board with donorlove 😂

Simon

I’m laughing at the concept of Norwegian romance

Beate

Massive digression; This is SUCH AN ACCURATE portrayal of Norwegian relationships😂

Jen

Off to a roaring start here

John

Back to topic. For context:

when we talk about the idea of donorlove – we are talking about A LOT more than just stewardship or gratitude

we define it like this:

You make your donor the hero.

You share amazing and inspiring stories.

You connect to your donors emotions and values.

You work diligently to allow your donors to fall – and stay – in love with you.

You ask for only one thing.

You always consider who (or what) is the right voice for your story.

You say thanks with passion.

#donorlove is all of the small things, all the time, over time.

there is some room for interpretation in there

but

you get the idea

we could spend all day talking about these things but – do we want to unpack just one or two?

Jen

Yes!

Beate

I think the most intersting but also annoying conversations I have about it, is around the thanking/reporting and what it costs

Everyone is on board with donorlove in theory. But then you see the bill. And you don’t necessarily see the direct income resulting.

And so the inevitable suggestions of not sendign all those letters come up

Which we know is bullshit. But we also struggle to prove it sometimes. I like being challenged on it though, forces me to hone my arguments and prove my case.

Simon

Are we too impatient to see the pay off?

Jen

and/or how are we measuring the payoff?

I just had that same conversation as part of a #donorloveforboards retreat. Stewardship is seen as a cost, but it’s more of a cost of doing business.

John

jesus – are these same people that impatient in real life???? “WHAT – you wont marry me after one date????”

Beate

Well, it’s pretty well established that dates can lead to marriage – it’s common sense for most people.

John

why is there such a disconnect between how we act in real life vs how we act or treat other humans via our work?

Beate

They see that in their own lives, so they don’t need proof

With donorlove, they have no experience of it (usually) and so it isn’t common sense to most people.

John

but in our work – you go out for one date with someone – then NEVER talk to tthem again… and instantly look for someone new to date

lol

Beate

yeah.

John

maybe the anaolgy doesnt work

Beate

I think it does, I just think it isn’t usually flipped on its head like taht.

When it is, people get it, no?

OF course – what the analogy is missing is that after a year, you go back to that first date and demand a new one and don’t understand why they say no🤷🏻‍♀

John

lol. totally.

Jen

i think we can all relate to wanting to be seen and valued and appreciated… and we get pretty tangled up in the details of it and the process and the system, instead of just saying that what we want it to show people that we really see them

Beate

yessss

Plus, I don’t think we should undervalue the value of just doing it BECAUSE IT’S THE RIGHT THING TO DO!

We all try to make the world a better place, that goes for the little things too.

John

exactly – not EVERYTHING has to have an instant ROI

Jen

In fact it’s the little things that make the world a better place!

Beate

Simon must be brewing on something cynical and snarky, he hasn’t spoken for five minutes!

John

I was going to say

Simon

In a perfect world not everything has to have an instant ROI, but in reality it usually does

No I’m multitasking and struggling

Beate

Oh. Now I’m the asshole.

Accidental asshole🙄

John

simon – what’s the instant ROI of us having this conversation?

Simon

Also I was thinking about dating and how some people do expect to see you again or want more action and you’re like er no I never want to see you again

Beate

haha

John

lol

Simon

There’s no instant ROI of us having this conversation…but none of us work for someone

We don’t have to report back to a CEO or a board or the media or donors

Beate

what’s your favorite donorlove stories?

Something you’ve done or had done to you?

John

mine always is how my friends at The Redwood – treat me as a donor

cosntantly sending me little love notes about my impact. or they are thinking of me… or sharing a stroy about something else i might care about

Jen

my fave donorlove story was the “first canadian snowfall” video from Rebecca Davies after we helped privately sponsor a refugee family…

Simon

I liked when that charity sent me tea bags

Beate

haha! because they’d researched you?

Simon

But really the best ‘donor love’ I get is from the private sector – buffer and dropchef and Nintendo

Beate

Probably because no one yells at a private company for spending money pleasing their customers, it’s just seen as good service and marketing as opposed to “wasteful spending” and overhead

🙄

Simon

Totally!

John

OUF…

is that really a thing?

Simon

It’s not seen as money taken out of the mouths of those in need. It’s seen as less profit

When in reality it’s probably more profit because it works

Beate

It really is weird how little of the plethora of data and evidence from the private sector is accepted as proof for donorlove!

Jen

And board members drive me nuts, because some are on our boards for their business success and then they join charity boards and recommend the opposite

Beate

Hahah! Yes!

Simon

So true Jen

Beate

Suddenly it’s all tightening belts and cost cutting

Simon

Really weird how the mindset changes

John

🙄

Beate

What happened to innovation and investment??

John

“innovation” our sector’s dirty word

can anything be done about it?

Beate

We can keep screaming about it until people respond? In fairness, I do feel like the pendulum is swinging the right way

it’s no longer just about mass marketing efficiency, but putting the individual back in the picture

Simon

call yourself a ‘social enterprise’ and all our problems are fixed

John

#truth

yes it’s more work. yes you need to be more emotionally invested.

Simon

Do you think it’s swinging the right way? I really have to say…and this is very negative…is I don’t think it’s really changing and I dont think it will ever really change

*mic drop in to bath*

Beate

Haha

yes, but I’m an optimist.

John

well..

A gif of an unimpressed face with Debbie Downer written over it

Jen

I think there are some good changes…

I think boards and leadership are more genuinely open to donorlove and to storytelling… but it’s a long game

Beate

I think (and feel like I see evidence of) that we’ve gone through a decade or two where technology seemed like our saviour where we didn’t have to touch anything and everything was automated. And now I do see personal touches being brought back in more.

Maybe it’s just my bubble, but..

John

i like to think that there are some people around who DO understand this

i know there are.

Beate

We see evidence that’s hard to refute – Hurricane Franki at the UNICEF Italy office and his birthday calls and whatnot increasing retention what was it 2 or 3 times over?

John

it was a 30% increase in the revenue and a 50% increase in Life Time Value

Beate

Keep hammering those numbers, ultimately people must listen. Right? *she said hopefully*

John

AS PER USUAL

this is a massive topic

hard to close out

and for the record

for our clients who just follow the basic framework

we see similiar sorts of growth in their programs

Beate

🙌🏼

John

so

John

as we tend to do

Beate

But I still say fuck valentines day.

John

we like to close out with

Simon

Every day is valentines day when you’re with me

John

a very “FUCK VALENTINES DAY” lobster fact

Beate

Hey, do you want to hear a funny/sad story before the lobster fact?

about valentines day

John

go for it

John

ive got my fact CUE’d UP

Simon

I am here for funny/sad

Jen

#teamfunnysad

Beate

When I was 18, my boyfriend travelled to Morocco to visit his somewhat estranged father around feb. 14th. And he said not to expect a call, because it would be too much hassle to write down my phone number

😂😂

Turns out he was not the love of my life.

John

is that the story?

🧐

Simon

Hahaha

Men are shit

Jen

that’s ice cold

I’ve got a good one too

John

wait JEN!

let me get this fact in

Beate

Jen is going for the story

Jen

There was disappointment in the extended Love family when I wasn’t born on Valentine’s Day, but a few days later… #imagine

Beate

Oh my god. Would they have named you Valentine Love if you had been?

Valentina

John

oh jesus

ANYHOO

Beate

Val for short. It works

😂

John

lobster fiction: that lobsters mate for life ACTUAL lobster fact: Instead of mating for life, a dominant male lobster mates with an entire harem of female lobsters. He mates with each female one at a time, in a series of serial flings that last about two weeks each.

Simon

Like Jen

Jen

Burn

Beate

Wait we’ve already done this fact

😂😂

John

did we?

no

Beate

Yes!

John

did we?

Simon

You cant get enough of lobster fucking facts

John

fuck

im done

Beate

Season 1, ep 6

John

can’t even fucking host properly.

🤦🏻‍♂

Beate

Go do a quick google, we’ll wait

John

sigh.

Simon

Fucking hell John

Jen

2 weeks, a life… there’s a way to connect this to ROI and immediate returns…

Simon

I’d kick you out of the group but I’m no longer an admin

John

how about this: Lobsters eat voraciously after molting, and will often consume their own recently emptied shells. Eating the old shell replenishes lost calcium and hastens the hardening of the new shell.

Simon

Gross

Beate

It’s like a disco in here, road work outside

flashing lights

John

ok.. ok… everybody out. im turning off the lights.

Jan. 14: Where Jen actually brought SLIDES for her turn to host!

Jen

Good Morning Lobsters! Delighted to be the host this week…

John

❤️

Beate

Good evening lobsters!

Simon

I’m here!

Simon wearing a red sweater with a drawn lobster on it

John

😍

Jen

SIMON! Looking fantastic!!

Beate

Loooove the shirt! That’ll be a good pattern for when someone knits you a norwegian sweater

and it doesn’t have a hood!

John

a norweigan lobster sweater? imagine!

Simon

Yeh I’m 40 now so phasing out hoodies

Jen

So anyway

John

LOL

Jen

The wonderful Emma Jenkin suggested a topic of scarcity thinking…

John

great topic!

thank you EMMA! she’s lovely.

Jen

So lovely. And in fact John was immediately enraptured in this idea

Photo of a tweet from Emma Jenkin sayng she'd like to hear our takes on a scarcity mindset. The tweet is circled with the words YES underneath

So, let’s dive in.

Simon

Scarcity thinking…explain it to me like I’m an idiot

Beate

Explain it to me like I’m Norwegian

Jen

Here’s the Agents #nutshell of scarcity vs abundance thinking

on the left, the headline Scarcity thinking. Underneath the bullets -there will never be enough -competes to stay on top -hoards things from others-won't share knowledge -won't offer help to others -resents competition -believes times are tough -believes the pie is shrinking -thinks small and avoids risk -fears change. On the right, the headline Abundance thinking, with the bullets -There will always be more -collaborates to stay on top -generous with others -shares knowledge -Freely offers to hel others -trusts and builds rapport -welcomes copetition -strives to grow -believes the best is yet to come -believes the pie is growing -thinkgs big and embraces risk -takes ownership of change.

Jen

Scarcity: Believing there will never be enough and the pie is shrinking, more for you means less for me. Abundance, believing there will always be more and there’s more pie. More for you doesn’t mean less for me.

Beate

Oh wow they come prepared with slides.

Simon, you and I are NOT ready for this conversation!

Jen

I’m not fucking around here. Take my hosting duties seriously!

John

lol

Jen

So, other than going straight to pie…what does this bring to mind for you lot?

Beate

pie

Jen

🙄

A gif of homer simpson swinging back and forth upside down from the roof, reaching for a pie on the floor but missing

John

i always think of agencies

the idea that

they think they have all the worlds knowledge in their 4 walls – so protective of their “Thinking” and process

Simon

Interesting…thinking back to past bosses I feel like clearly they were one or the other

John

Every old white guy i know was raised on the idea of scarcity

and practiced it in their businesses

(sorry to all of my old white male bosses)

(not really)

Jen

YES! This always makes an appearance when you’re reflecting on leadership. You KNOW that kind of boss who is threatened by ideas, fears change and it totally changes the culture

Beate

Those annoying conference talks where they talk about some amazing concept or idea but refuse to share how or what. Like that’s going to make me hire you to find out? no.

Simon

I feel like w’re all going to be on the same page here as we’re all speak at conferences. And that’s abundance thinking right? Sharing your experience/knowledge is good for business. But others dont like sharing their successes and failures in case people steal

John

exactly

Jen

Agree that we are all abundance people (hence the love)

Beate

yeah. I think that’s such flawed thinking though.

If someone’s inspired by your idea, they won’t be able to just do it right away anyway.

Or, as someone said to me today “They might get our ideas, but they don’t have our heads”

Jen

haha this is funny in translation. I’m sure it sounds better in Norwegian.

Beate

Honestly, it sounds exactly the same in Norwegian

😂

Jen

but i also think that there is a very interesting nuance here around times are tough/best is yet to come

“times are tough” is such an easy way to avoid hard conversations

John

i mean – isnt silo’ing a type of scarcity mindset?

Beate

What do you mean, Jen?

Jen

What I mean is that even me, as an abundance thinker, find myself changing the way I approach certain conversations because I know it will be hard to convince clients.

It drives John nuts, but I admit that I do it. I’m protecting myself.

Beate

I don’t get the connection to abundance/scarcity?

Jen

it’s one of the contrasts in the table — and it’s one that makes me realize that I move to scarcity thinking quickly

Simon

It’s like we’re raised in scarcity thinking and you really have to work to shake that off

Beate

can you give an example?

Jen

Example: sometimes we’ll have a risky-ish idea or approach and I’ll say to John, “but they’ll never go for it, they need a win because it’s almost year-end”

Beate

aaah I see

Jen

That’s “times are tough” thinking

I also want to point out something I shared at the Storytelling Conference. Some of our organizations are set up structurally for scarcity thinking. Time to do the annual report, and we approach it from “Update what you did last year, in under XX words and supply a photo”

That’s easy, not collaborative and not creative. But it’s the process and it works and we aren’t open to new ways to work because it takes longer and is unfamilar

Beate

Haha, I feel attacked I just did that

😂

(though we are doing a whole separate donor one)

Simon

One of the sector’s biggest curses is the 12 month reporting I’d say

Jen

AGREE.

John

i think some of our charity friends use the scarcity mindset when it comes to donors in that – they are OUR donors (rather than – to quote mark phillips – we are actually one of THEIR charities)

Jen

“That would never work here” is also scarcity thinking…

John

or marketing dept arguing that the fundraisers can’t talk to their “people”

Jen

Both totally true. And we say “our donors won’t like that” or “it’s too emotional or sappy for our donors”

John

ugh

i hate this because almost 100% of the time they are wrong or have NO IDEA

i feels some swears coming on

arm waving

Beate

It’s fear though

Jen

Totally fear.

Fear of being judged is at the core of why we can’t be vulnerable…

John

that’s it jen

Beate

The reality is that many charities ARE facing scarcity, it’s not just a mindset, right? They do need to meet that year-end goal, or they’ll have to cut in services. So no wonder we end up in a scarcity mindset

John

as cave men and women – we were taught you better not stand out or be vulnerable…

you’d get stoned

not in a good way

yes but then it is a race to the bottom

isnt it?

Jen

Absolutely true. So it’s really easy to play it safe, keep it 10% cheaper and 1% better in response

John

you’re dead in the water

Simon

Yes fair point Bea…fundraisers and charities are operating in a scarcity mindset. It’s pushed on us by funders and boards a lot of the time

But that’s not going to bring substantial change

Beate

true

John

is my chat on???

Jen

It’s pushed on us from every angle. “And we’re the ones who have to keep the lights on!”

John

i can SEE my messages

Jen

Yes, we can hear you weirdo

Simon

Where’s John gone?

Jen

John?

JOHN?!

John

ah.

Jen

Did you scarcify yourself out of the chat?

John

you guys arent validating me

😭

Beate

wtf is going on

Jen

I dodged your cave man and cave woman comment

🙄

John

sigh

Beate

hahaha

Jen

Ok anyway

Beate

I’m sorry

that was scarce of us

lets abundantly let John know that he is in fact here

John

continue jen

Jen

I was also thinking

Remember at IFC a few years ago…

Headline left Old power values. Headline right New power values. Left Managerialism, institutionalism, representative governance. Right Informal, opt-in decision making, self-organisation, networked governance. Left Exclusivity, competition, authority, resource consolidation. Right Open source collaboration, crowd wisdom, sharing. Right Discretion, confidentiality, separation between private and public spheres. Right Radical transparency. Left Professionalism, specialisation. Right Do-it-ourselves, maker-culture. Right Long-term affiliation and loyalty, less overall participation. Right Short-term, conditional affiliation, more overall participation. Source Jeremy Heimans and Henry Timms.

Made me realize these are very aligned in thinking…

Jeremy did the plenary

Beate

Okay but seriously though:

What do you do, if in fact you are in charge of keeping the lights on.

Simon

Is this why the charity sector is doomed?

Beate

You can’t really afford to take big risks, because yes big risks big rewards but also BIG RISK

What do you do?

Jen

Simon, I think you spelled “humanity” wrong

John

but we often arent talking about big risks

i know we arent

we’re talking about sounding human and shit

if thats a big risk then we really are fucked

Simon

Small tests, little risks

Jen

Yes to small tests, little risks

Beate

We may have wandered off topic into one of Johns usual rants about how people don’t listen to him

Jen

And also yes to staying true to the donors and volunteers who have been with you along the way…and not saying yes to new and shiny things that are mission drifty…

Beate

wait now i’m confused..

didn’t you say that charities don’t want to take big risk because of a scarcity mindset – but now we’re not asking them to take risk..?

John

i didnt say that… i said that they see appearing human as being risky…

Jen

Asking them to take calculated risks

Educated and thoughtful risks

John

lots of nuances

Jen

Any closing thoughts, or time for a lobster fact?

A cricket riding on a tumbleweed all of a sudden…

John

i love lobster facts

Beate

there is an abundance of lobster facts

John

like how unfair it is that they wont swim to norway?

Beate

😒

hit us Jen

Jen

OK!

Did you know…

Simon

Drumlobsterroll

John

LOL

Jen

That lobsters use their claws for different things…?

Lobsters use their claws to catch food and battle predators and other lobsters. The larger of the two claws is called the crusher claw and the smaller claw is called the pincer or cutter claw.

Simon

Crusher!

Jen

So, if we were actually lobsters, john the lefty would be really like crusher!!

John

the crusher claw is tastier too

esp with drawn butter

Simon

Like Jen

John

LOL

Jen

HAHAHAHAHHAHA

now, this comes with a caveat

Beate

the crusher claw comes with a caveat?

Jen

This is from a Maine lobster, here in North America, so Norwegian lobsters and Scottish Lobsters could be wildly different…unless they are all related because they just walk along the ocean floor, as Bea thinks…

John

imagine

Simon

I need to get to Maine

Beate

I feel like you’re all misrepresenting my previous statments on lobsters migrating.

Jen

It’s too funny not to

John

maine is LOVELY

Jen

JOHN: “where is this lobster from, waitress” WAITRESS: “the sea”

Beate

hahah

Simon

lol

John

🧐

Beate

And it wasn’t even a norwegian waitress

Jen

A Norwegian waitress would have NONE of John’s nonsense

John

haha – THAT’s TRUE

Jen

remember that wine bar in Oslo? I thought she was going to cold deck you for asking too many questions

Jen

Ok lobster lovers, let’s wrap this up. Lots of love to you all… SIMON WE SEE YOU IN A FEW DAYS!

SImon

Fuck me John’s restaurant questions

Abundance thinking

John

haha

i can’t help it!

Beate

I’m sad you’re not seeing me 🙁

Simon

Tickets still available!

(Insert link here)

Beate

Ooh, are we official enough that we start plugging stuff now?

John

hell YES

Jen

Yes, when we keep it classy!

Beate

ok everyone come to norway with Jen and me for our cheese-and-legacies-getaway

bye?

Jen

YES! Simon, it’s right around St Patrick’s Day. GTFO of Dublin!

Beate

I was plugging it for other paying people, Jen

🙄

Jen

Them too!

OK, later guys!

XOXO

John

THANKS LOBSTERS!

Bea

byyyeeee

Simon

Byeeeee x

Jan. 07: The Season One Lobster Awards🦞🏆

Simon

Hello! Happy new year

Beate

Happy new decade!

John

Hey! Simon!!!! wow! imagine!

Jen

Happy New Year! New Decade! Imagine!

Simon

Imagine! The year has changed!

John

imagine! but is it really a new decade?

Simon

Time for new year resolutions and reflections

John

doesn that start next year?

Simon

What is time?

Beate

oh fuck off with that shit. Celebrating in 21 is no fun.

John

i do not fucking know

LOL

Simon

Can you believe Lobster Chat has been going across 2 decades?

Beate

hahaha

John

haha

Jen

And it feels like just a moment

Simon

Let’s reflect on the previous decade and give some Golden Lobster awards…shall we?

Jen

yes please!

John

good idea!

Beate

Lets

Simon

I’m so nervous

Jen

I hope I don’t trip and fall on the stage!

Beate

I am ready for the awards!

Beate in a sequinned ball gown taking a selfie in the mirror

Just kidding, I’m on the couch in very comfy pants.

But totally ready for the award show, host Simon!

Lobster Dick of the Decade is easy

The Orange One

Sorry. Did I make it weird?

Simon

Lobster dicks

Right…first category…

John

#drumroll

Simon

Best One-Liner

Are there any particular zingers that stood out for you?

Last year

John

i had a couple

Simon

Doesnt have to be funny I guess

Jen

You’re nominating yourself already John?

Beate

lol

John

NO!

“we asked mr rupt to join us but he was 30% more expensive for some reason”

That’s SIMON!!

Simon

Oh wow…I’m thrilled to be nominated

Beate

We might need to buy lobsterchat.com because that is what I just typed to get to our own chatcast™ to remind myself of the oneliners.

John

this from clay was pretty good too: ancient scriptures – “and lo, the spirit of the giving came upon them and gandalf said unto them, send forth the voluminous emails and the counting of the gifts shall be double…”

Simon

The bit that proper made me laugh was when Mark Phillips was typing

And then you all hit him with sass

Jen

I was going to say Mark’s one liners were actually all novels

John

“we should have tested mark on his keystroke count before we asked him to join us”

serious oversight

Beate

hahah

that is a good line

Simon

Wow John really is nominating himself

But that’s also my nomination

Jen

This one was good

By Simon: Jesus imagine a Norwegian focus group

Norwegian focus group has no questions. It’s just someone shouting how right they are.

John

LOL

Simon

I think it’s safe to say we’re all winners

John

and this from jen: IDGAF what channel youre using but try to be real, open and authentic and you raise more money and be happier

that’s a winner

Beate

I feel like Clay had many under-valued comments that I only noticed when typing it all out. Like his Jesus Christ Superstar-joke in the Dan Pallotta-episode

“Simon: Do you love him? Clay: I don’t know how to love him”

Simon

Clay probably the funniest guest lobster?

Jen

Clay and his witty musical retorts

Simon

He brought his A-game

Jen

Yes! Clay funniest guest lobster IMO

Simon

Clay-game

John

clay was the funniest

hands down

Simon

Well done Clay

Clay?

Jen

And fell for the kick out twice

Simon

Clay’s ejection probably the best ejection too

John

LOL

Simon

Maybe just because it was the first

Jen

Mark’s was pretty fucking good too

Simon

Clay is cleaning up at the Golden Lobsters. Like Titanic

YES! Mark’s ejection

John

Mark is still probably waiting for jen to spill the branding beans

Beate

Ok do a winner anouncement, awards chief!

Simon

Oh yeh sorry

The winners are:

Best Lobster One-liner: “we should have tested mark on his keystroke count before we asked him to join us” – John

Best Guest Lobster One-liner: “I don’t know how to love him” – Clay

John

WOOT WOOT!

Topless man basking in glory of camera flashes

Beate

👏🏼👏🏼👏🏼👏🏼👏🏼

Jen

It was an honour to just be nominated

Simon

Funniest Guest Lobster: Clay

Best Ejection: Mark

Beate

wow this went by fast

Simon

Who was the most significant guest lobster?

Not necessarily funny

Beate

I mean, Mark had so much gold

Jen

Ms Rupt Now

Simon

Ms Rupt was pretty impactful

John

Ms Rupt NOW

that was an important doscussion

obvi

Beate

Well okay, I am outvoted and for good reason and I accept it.

Simon

Should we overlook her because she’s a woman and this is an awards ceremony?

John

yes

HAHAHAHJA

NO!!!!!!!

Beate

oooof

Jen

We should give it to John who helped with her tech needs so wins the prize.

Simon

OK we’ll give it to Ms Rupt, but honourable mention to Mark

Really all our guests were pretty great

John

agreed.

Simon

John wins best tech support

John

lol

Simon

Wow this is so efficient because there are no acceptance speeches

Beate

Shall we remind new readers what ms. Rupt is winning for?

Jen

Ms Rupt Now came on as an anonymous lobster to talk about sexual harassment in the sector.

John

insert post here

👇🏼

Simon

Biggest Light Bulb Moment?

John

i had one

Simon

Penultimate category

Beate

Once again, I nominate mark

John

“no one complains about good fundraising.”

Simon

YES!

John

that was simon i think

Jen

Don’t we all say that? Over and over again?

John

yes

we all do

Simon

But I say it with panache

Mark talking about branding in private sector vs charity sector was mind blowing for me

Jen

Lesley with “start somewhere” is the light bulb that keeps on lighting

John

yah mark had this GEM: in our sector, a brand needs to say we depend on you

Simon

Oh yeh I love Start Somewhere

John

Beate

Was just looking for the quote, this one:

Screenshot of earlier conversation. Mark says In the commercial sector, a brand is a guarantee. A guarantee to wash clothes whiter or make your car go faster or to make you smell better. It says you can depend on us. Whereas in our sector, a brand needs to say we depend on you.

Simon

Oh god yes those two

Shall we make Lesley and Mark share it?

They get it alternative days for the next year

John

YES!

Jen

Diplomacy in award ceremonies! Imagine!

Simon

So they have to meet each other every day in 2020 to hand it over

Beate

We can do that – or we make up a new category for one of them? Best advice?

Simon

Oh yeh thats a good idea

Best Advice: Lesley – Start Somewhere

Jen

John

Simon

Lobster Lightbulb: Mark for that branding shit

Beate

👏🏼👏🏼👏🏼👏🏼👏🏼

Simon

OK guys we are coming to the last category

The big one

Beate

Djis, that was fast

Beate

It’s Lobster Of The Year 2019

Beate

Oh dear – we have to vote on ourselves??

Simon

Maybe we should have done anonymous votes

Jen

You mean between the 4 of us? Lobster fight?

John

what?

Simon

Yes!

Beate

Isn’t that just going to bve a four way split, we’re not all that humble😂

Simon

I’m going to go ahead and nominate Beate

Beate

ooh, twist!

😍

Simon

Because essentially she launched this

John

Well – jen and beate have partaken in every one

Jen

Well the female lobsters will drag each other down and the males will try to escape

Beate

hahahahha

we’re going to end up voting for one of the boys, Jen😂

John

and i would have to go with Beate for the same reason

Simon

I think I would win the people’s vote but we’ll never know

Jen

Agree. Beate. I will NOT hold you down, despite lobster law

Simon

I think that’s a winner then

Beate…congratulations

John

BUT I WILL HAPPILY go up on stage and do all the taking and hold her award too

Simon

Lobster of the Year 2019

Speech?

John

and she’ll get played off the moment she starts to talk

*talking*

Simon

*music plays*

I think she must have left

Awkward

Jen

She’s drinking and sobbing in thanks ladies room

Beate

omg, this is so unexepected, what an honour! I would like to thank my fellow lobsters without whom this would not have been possible. Thank you guys for going along with a whimsical idea an committing an afternoon a week for the rest of your lives. I love you all

💕

Simon

Oh

John

haha

Simon

Wow beautiful speech

After party?

Jen

After party!

Beate

after party!

Simon

👯‍♂

👯‍♀🕺💃🏿

Beate

We still have ten minutes left. This has never happened before!

Simon

Yeh sorry I was too efficient

Usually I leave parties early anyway

John

efficency is good isnt it Beate?

thats like a staple norwiegan thing

Beate

It is the Norwegian spirit

John

exactly

Simon

Norwegian award ceremony: “But we are all perfect?”

John

stop fucking about and get to the point

Beate

Anyone have a new years resolution they want to share?

Simon

I’m going to start wearing jumpers

Beate

Ditching the hoodies??

Jen

That’s a sweater right?

Beate

Is this 40 year old Simon coming out?

Simon

Yes!

Still some hoodies but they are perishing

John

it’s a full body hoodie isnt it?

onesie?

Simon

Like a hoody without a hood

Jen

That’s a jumpsuit John

Beate

hahaha!

John

JFC

Beate

My god. Knitted jumpers and khaki pants. I never would have seen it coming.

Simon

No khaki

Beate

another decade?

Simon

I need a norwehian trad jumper

Beate

I will get you one

😘

I won’t knit you one.

Simon

Noooo too expensive

John

my intention for this year is to see more of your beautiful people IRL

more hijinks

Jen

I’m feeling this one. John and I are blessed to see each other a lot… but we miss you both desperately IRL

John

more laughs

more adventures

❤ ❤ ❤

Beate

It is a bit impractical to have some of ones best friends on a different continent

💔

Jen

So impractical!

Beate

Where will we see each other this yera?

John

all together?

Beate

Jen and I will see each other in March in Norway

Jen

Beate

Do we not have anything planned were we’ll all be?

IFC?

John

jen, simon and i will see each other in a few weeks

ifc will just be me with you guys

unless jen changes her mind

Simon

Ok im gonna sneak out of this party. Have to pick up H

Beate

ok that was abrupt

John

thanks for hosting

Jen

Ghosting your own party. I love Simon

Simon

Also no interesting celebs here

John

not as good as ricky though

not enough roasting

Beate

a surprising lack of roasting honestly

Jumper-Simon is less sharp

Jen

Simon, before you go…. I need to tell you something…

Simon

Yeh sorry i was too rushed

*Jen Love removed Simon Scriver from the chat*

Beate

hahahahaha

John

LOL

NO WARNING

LOL

Dec. 17: where donor insight hero Lesley almost is an hour late but then inspires everyone deeply instead❤

*Beate added Lesley Pinder to the chat*

Lesley

See you all in an hour!

Cartoon lobster flexing muscles

Beate

You mean…in three minutes?

😂

Lesley

Um.

I thought it was 5.30 my time!

Simon

lol off to our usual start

Jen

Fucking timezones. Such a calamity. Every. Time.

John

ha

Lesley

Is it on three mins!? That’s cool too. I’ll go find somewhere to sit!

I thought I was being so good popping in an hour before so you knew I was on it

Just logging in to WhatsApp web 🙂

Beate

clever guest this one§

Lesley

I’m in!

LETS DO THIS

Beate

Ok – **chat is on**

Hello lobsters and guest lobster!

Jen

Hellllloooooo!

Lesley

Hiya pals!

John

welcome Lesley!

Lesley

I am honoured to be here

Jen

Thank you for joining us!

Simon

Lesley. Welcome.

Beate

This is the politest intro we’ve ever had

Lesley

I was about to ask if I can swear…

Beate

Fuck yes

John

fuck yes

Jen

Fuckin right you can

Beate

hahaha

Lesley

FUCK YEAH!

Ahem. Sorry mum.

Simon

Is your mum a fan of Lobster Chat?

Lesley

She will be I’m sure.

Jen

Imagine! “Lesley, what are you doing with these brutes?”

Beate

okay so enough chit chat. I invited lesley so we could talk about donor insights!

wanna tell the chatcast what it is you do?

John

i TM’d “chatcast” Beate so now you owe me $5 every time you use it

Lesley

Aye! So, I’m at Head of Supporter Experience at the British Red Cross.

Our team’s job is to help ensure our supporters have a great experience. In a nutshell!

Beate

Very Cool Title

Lesley

It is a bit. I blush whenever I say it. I feel very lucky.

Simon

Start by letting them out of the nutshell

Lesley

Oh simon.

Simon

Downhill from here

Beate

🙄

Simon

But still…that must be one of the most impressive fundraising titles in the UK

Jen

I actually think it’s a lovely title, and much better than some kind of officer or senior adviser which makes me think i might get arrested

Lesley

Oh cripes, I guess! It definitely feels like a huge honour and opportunity. We have the chance to do something really great I think. Which is both exciting and terrifying!

Simon

Do people forget you’re a fundraiser?

Lesley

I think sometimes people might think supporter experience isn’t about raising money as we don’t directly fundraise. But it’s EVERYTHING about raising money

And I always refer to myself as a fundraiser.

Beate

🙌🏼

John

AMEN to that

Jen

Sing it sister

Beate

Lesley had my favourite slide of the whole IFC this year

Slide from presentation with headline That Henry Ford Quote: If I'd asked customers what they wanted, they would have told me, A faster horse!. Followed by explanation, Ford's customers didn't say that they wanted a safer horse or a more comfortable horse. They said the wanted a faster horse. They were perfectly clear about what they wanted, speed

Beate

I HATE THAT QUOTE!!!

Lesley

Ha!!

Beate

So much shit is justified using that quote

Your take on it was music to my ears

Simon

And I always think that if you asked the horses they would have said ‘cars’

Lesley

I hear the phrase “People say one thing and do the opposite” ALL the time to justify not ever speaking to supporters or doing research. And that quote is used all the time to back it up

Beate

That’s the difference between “insight” – using what you learn to form some kind of knowledge and “well they said so so I must blindly abide by it” 🙄

Jen

“Supporter Experience” anchors the conversation around the donor/volunteer/helper, not around the business end of the charity

Simon

Conversation is a key word there right? People say something intially but theres always more to it. Not the opposite. Just more

Jen

And then there’s the “well how do I measure if this works if I haven’t involved a statistician and analyst”

Lesley

When I think of insight, for me it’s about understanding what you want to find out and then working out the best way to find it out.

Sometimes your data will tell you all you need to know if it’s about how donors currently behave.

But if you want to understand how people feel about something or why they behave, you probably need to speak to them.

Jen

Insight! Love it.

Lesley

And if you want to know if something works, then you need to test it!

Insight comes from many places, not just 200 page decks from research agencies

Beate

How many donors would you say you speak to on a regular basis?

You or your team, I guess

Lesley

Not as many as I’d like!!

Jen

GOOD ANSWER

Lesley

Every month we have some sort of supporter conversations happening I guess in different forms…

Last month we used an online panel to deep dive in to how supporters felt about our 2030 vision for supporter egagement. It was three days of online discussion and activities. FASCINATING

That was 24 people giving deep emotional response.

Jen

😭

John

i’d be curious to know what are some recent insights that really surprised you and your team Lesley?

like something that caught you off guard

Lesley

That piece we just did….I confess, i wondered how much our supporters would engage in a 10 year conceptual vision but they COMPLETELY got it.

And explained it back to use using such clear, concise language that connected to how it made them feel.

Jen

Wow. Goes to show you that if you are authentic and open in the way you ask people to dig in and dive in, they will!

Beate

So what is your “2030 vision for supporter engagement”?

Jen

This chatcast(TM) is restoring my faith in humanity!

John

haha

Lesley

Ha, well, that bad boy I can’t share yet as it’s part of our whole organisational ten year strategy that hasn’t quite yet been signed off yet!

But, the fact that our supporters are built in to it is so exciting, and they’ve had the chance to feed back

Jen

Ahhh the cold hand of “approvals”. Fair point.

Simon

Does much get revised/rewritten based on what supporters say?

Like how much should charities let supporters guide them?

/Tell them what to do

(Also feel like there’s a Labour party comparison we should bring up here as you’re the only British lobster)

Lesley

Our approach is to use supporter insight to guide the experience not dictate it. We tend not to ask thing like “what do you want” but more “what have you felt before” “How do you want to feel”

Jen Love

#allthefeels

John

asking donors emotional questions… imagine….

Simon

“How do you want to feel” is very heavy

Lesley

Ha, yes, there are ways of exploring that without sounding like you’re interrogating people!

I would never ask a donor “How many times do you want us to email you” or “Do you want to be thanked”.

Simon

Well that’s an interesting discussion…people often say we should be asking donors how many times they want to hear from us, which I’m not a fan of. Would love to hear your thoughts

Jen

“Without interrogating” says the Norwegian!

John

LOL

Beate

What? the Norwegian did not say that

Simon

Jesus imagine a Norwegian focus group

Jen

That’s what I was thinking

John

lol

Gif of Ashton Kutcher yelling BURN into the camera

Beate

The norwegian ONLY interrogates people.

I demand to know!

Actually, we’re all super evasive and no one wants to speak to a group so it takes forever

Simon

Norwegian focus group has no questions. It’s just someone shouting how right they are.

Jen

GOLD! Waiting for L’s brilliant answer but this is amazing.

Beate

Tss, we don’t need to shout it, we know we are so we can just softly say it.

Lesley

I’d love to get you to do some insight interviews, Beate. You’d be brilliant!

Beate

Thank you for being the nice one in this group

Lesley

So, to answer your question Simon, here is how i’d approach it….

Jen

Even in the survey work we do we are always careful about asking questions we don’t want answers to. (Also helpful for parenting teenagers)

Lesley

We found out what people cared about and what inspired them. Then designed an email journey for them. Our hunch was that if the content was relevant to them and interesting, then the frequency wouldn’t matter so much.

But the only way to test that really is to send the emails! And ideally a/b test frequency

And ask for feedback in the moment, not months after!

Jen

BING POT!

Simon

*preach giff*

Lesley

How do you feel about the emails we’re sending you?

Not, how many do you think you might want

Beate

Can you say a little about hwhat kind of experiences you have for your donors today? I like that this is coming from a big charity – so often we hear “we have too many supporters to do that” from the larger ones.

Simon

I’d actually say the bigger ones seem to have just as many excuses. We have too many supporters

Lesley

Or can you remember that thing you did 12 months ago amongst all the other things you’ve done…

Well we do have our Supporter Celebration Week which we piloted this year.

That had the dual purpose of championing our supporters internally but also we had the chance to thank some amazing people.

Beate

ooh, nice

Lesley

We reaching 110.000 supporters by email, and 900 with hand written cards and 1000 or so with phone calls

So no, not all our donors. But better than none!!

Simon

Yeh that was something you said at Fundraising Everywhere that stuck…

Start somewhere

John

Jen

❤ ❤

Beate

💕💞💕

Simon

💚🍑😳

Beate

Sigh.

Lesley

I think for small orgs, or any fundraisers actually, people think you need research and insight specialists to do insight

In big orgs that means fundraisers delegate understanding supporters to researchers

And in small orgs they think they can’t do it at all

NOPE

We can ALL speak to supporters and ask good questions of them.

Simon

Like the resources scale up with the size

Jen

What a jolt of inspiration you are. Mama-to-Lesley you should be SO proud!

Beate

What’s your favourite question to ask a donor?

Simon

Oh good question

Lesley

Oh man.

So, a great one is “Can you tell me a time that a charity has delighted you.”

It tells you SO MUCH

And is often really depressing.

Jen

Oh my goddess that must be devastating…

Lesley

That’s why i was so excited by this role. I’ve heard SO MANY donors talk about how disappointed they are in different charities

It’s not good enough. And i couldn’t ever understand why they didn’t listen

Jen

And so many of us as fundraisers AND donors know and see and feel the epic disconnect

Lesley

It’s not in the least bit suprising to me that people are disollusioned

Jen

(another Brexit segue? or North American politics?)

Simon

Why is it so easy to recognise from the outside but feels so hard for insiders to change?

Lesley

Oh man Simon, that’s a topic for a whole other lobster chat!

Jen

When the Chatcast(TM) sorts that out, we’re on fire

Lesley

Also, my fave question is “Can you tell me how you feel about the Red Cross”

*insert own charity*

Beate

One thing is the financial side of all this. But on a human level, it just makes everything so much more worth it when you know you’ve made a difference to someone’s day/life ❤ That’s why we’re all fundraisers, to change the world. Small scale and big.

Lesley

And that’s why people give. Quite aside from ensuring you can give better experiences and do better fundraising, speaking to supporters is SO INSPIRING

It makes me feel better about the world.

Or should I say, They make me feel better about the world.

John

Jen

😍

Lesley

If fundraisers don’t ever speak to their supporters they are missing out SO HARD

Simon

Heck yes

It’s seen as such a junior role sometimes…to talk to donors

Lesley

Next year we’re going to test ‘back to the floor’ activities. So every fundraiser has to meet or speak to supporters throughout the year.

Simon

Like Undercover Boss

Beate

I love that

Lesley

It’s simple, but if you’re disconnected from your audience you won’t fundraise as well. Facts.

Simon

Wasn’t there a charity that did Undercover Boss I think? So fucking useful

Beate

My favourite activity as a fundraiser when I worked for the cancer society was whenever we had events and I could be on the streets with a collection tin and talk to people. Loved it.

Lesley

PREACH!

Get on the phone with supporter care, volunteer at an event for another team, do research calls for us. That kind of shiz

Beate

Well guys. We could do this forever.

But time flies

It’s been half an hour already!

Simon

wtf?

Lesley

Crikey!

Simon

I thought these were an hour

Beate

They’ve never been…

Jen

Norwegians…so abrupt

Lesley

I’m enjoying this insight in to your cultural idiosyncracies

Simon

Focus group has mixed answers on how long these usually are

John

lol

Lesley

Ha. Simon, how does that make you feel?

Beate

We’ll do Part Two when lesley has her Managerial Approval™ to share the 2030 plan!

Jen

And no one can hear our adorable accents!

Beate

Lobster fact time:

Simon

I accidentally private messaged Lesley a reply like a creep

Lesley

Weirdo.

Oh man, i meant to bring a Scottish Lobster fact. Sorry lobsters

Beate

once every 50 million lobsters, one is born that is half female – half male. And then they look like this!

Half blue, half brown lobster

Jen

that’s a nightmare come to life

Simon

Like you Jen

Beate

hahahha

John

HAHAHAAH

Jen

(bowing) that was amazing

John

they have lobsters in scotland?

Simon

It’s ok according to Beate all lobsters are same nationality

Jen

Oh good fucking lord. Scottish Lobsters. IMAGINE!

Lesley

As long as you don’t call Scottish lobsters english…

Beate

John would lose it if he found out about scottish lobsters

Simon

Scottish lobsters staying in the EU

Lesley

Well.

This was an experience! Thanks for having me

Simon

This has been helpful Lesley…and totes not enough time

Jen

👜

Lesley

I tried to say a lot. Sorry for slow responses!

Beate

I found something special for you though! I know how you love bicycles and now lobsters…

aaaannnndddd….

Look at those!

Screenshot from google images showing lobsters on a bike

Lesley

BA!

hahahaha

That is niche.

Simon

Lesley Prawnder

Lesley

Shit, why can’t i think of a seafood pun for Scriver?

I hate me right now

*Beate removed Lesley Pinder from the chat*

Dec. 3: What else is there to talk about than #GivingTuesday🤷🏻‍♀️

*Beate added Clay Buck to the chat*

Beate

Alright, everyone here?

Jen

Here!

Clay

Present!

Simon

Here! Just arriving home

Beate

I’m running around like crazy, I’ve got ten people showing up for cakes and mulled wine in an hour 😄😬

A big pot on a stove, filled with red wine with oranges and spices

Jen

Oh my goddess that looks tasty

Clay

Are cakes and mulled wine a traditional Norwegian Giving Tuesday celebration?

Beate

No, this is my getting-in-the-christmas-spirit tradition, which pre-dates Giving Tuesday by many years!

But – that’s a good cue, because Giving Tuesday is what we’ll be talking about today

woop?

Jen

Who has made donations today?

OK I’ll talk with myself. I made a donation to the ROSA project here in Canada.

Beate

Clay seems to be typing an essay

We have another mark-situation

Clay

I think some of the ancient scriptures include references to Giving Tuesday “And, lo, the spirit of the Giving came upon them and Gandalf said unto them Send Forth the voluminous email and the counting of the gifts shall be double”. That’s a fact, you can look it up.

Beate

Hahah😄

Simon

I haven’t donated. Weirdly I have had very few mails from charities. Maybe I’ve unsubscribed a lot this year of maybe GDPR or seomthing

Jen

I must be getting your email Simon

#totaloverflow

Beate

I actually haven’t had that many either this year!

I think I’ve had one or two

Actually both from outside my country

Jen

Well Canadians are not fucking around. Many, many MANY emails

Clay

I’ve had exactly two emails. I’d like to think they’re being sensitive to West Coast timing but nah that can’t be it.

Simon

Maybe we’ve finally defeated the beast?

Beate

Well, it’s just getting started here – this is only the third year of givingtuesday in Norway

Clay

Facebook is 100% GT posts

Beate

same

Jen

I was also getting “Giving Tuesday is coming” for about a week

Simon

Oh yeh I’m also off Facebook so that helps

Clay

But didn’t you hear they’re matching $7M – oh wait it’s gone

Beate

hahah

Maybe they’re waiting to send emails until the evening to see if their facebook stuff takes off?

Jen

And a bunch of the GT emails I’m getting (including one that I drafted for a client) is about gift matching

Simon I know you were talking about that yesterday with the #quicktip

Simon

HAHAHHAHA Jen wrote a GT email

Jen

Yes, and it was pretty fucking good.

Simon

Yeh gift matching…the only reason to celebrate GT

Jen

NOT about Giving Tuesday, but about making magic happen for sick kids

Beate

It’s really late this year though – maybe that has something to do with it? Most charities are surely deep into their christmas appeals already?

Simon

“You might like to give on Mondays and Wednesdays, but let me tell you about a very different campaign…”

Jen

I heard something very interesting which I hadn’t considered before. Saying that charities who aren’t talking to their donors on GT are sending a message they don’t need our help.

Simon

Oh peer pressure

Like wearing a poppy

Clay

Jen – let’s not gloss over your support of ROSA – your championing that and the National Day of Conversation is such an import dialogue in the sector.

Jen

Thank you, beaufriend! (Unfortunately this is a better thank you than I got for my gift)

Beate

Oh no🙈

hmmm… do you really think anyone notices not being asked by one of a hundred charities?

Jen

Good question Bea

Beate

I think it would be easily forgotten at least.

like by the next time you write them to tell them you DO need their money

Jen

But I do think that if there is a charity you LOVELOVELOVE and they didn’t ask you on GT, maybe you would notice

Beate

maybe

Simon

I guess it’s plausible that someone loves a charity loads and they are aware of giving tuesday and they kind of think…huh I wonder why they never mentioned it

But cant imagine being put out

Jen

Right? makes sense. No idea if there is data to back it up — I heard it from someone who heard it on a webinar

so basically could be anything

Beate

ANd if you really love them, you already know they need your support

Simon

“…someone who heard it on a webinar.”

The new urban legend

Beate

I think another reason we’re not seeing that much GT-emailing this year – at least over here – a LOT of charities are doing anti-black friday stuff so everyone might already be a bit tapped out?

And using GT for other stuff than giving. A lot of Norwegian charities are using GT to give back rather than ask

Simon

I could get behind giving tuesday if it was more of a war on black friday

Rather than a ‘give us whats left over’

Jen

My goddess, Black Friday, Cyber Monday… all so much consuming

Simon

Yeh there’s defo a movement from asking to thanking

Gratitude Tuesday

Clay

It’s a good question. I honestly think we should lift out ongoing donors from Giving Tuesday. Like send them a thank you and acknowledge it but at “You’re good, Boo, we love you.”

Beate

One of my clients, the Norwegian Parkinson Association uses two days to call every one of their donors throughout the year and jus say thank you.

Jen

Gratitude Tuesday is what we hint to clients about

Now that I think of it I wrote a number of GT emails, but mostly were #donorlove and VERY soft ask

Clay

I think that was the INTENT of Giving Tuesday and it’s been interpreted and implemented as Asking Tuesday

Beate

I talked to about 50 donors yesterday, it was amazing

Jen

WOOT! That’s awesome Bea

Beate

And their secretary general is taking the day and evening today to call too

Simon

Jen are you a GT Consultant now?

Jen

HAHA. I always was. Wolf in sheep’s clothing

Beate

great experience for staff and donors

Clay

Bea – that’s awesome! Talking to donors?!? #Innovate

Simon

haha

Beate

I know, right??

😂

Jen

Just got one. Subject: Your Giving Tuesday gifts matched. Preview: We need 1,000 gifts today. Can you help?

And it goes to “Dear Supporter”

Beate

Shit, I burned the cake 🙁

Clay

Somebody – who is it? – does a thing on phoning – saw it at a conference once.

Icing. Cover it in icing nobody will know. Cake is just a delivery system for icing and/or ice cream

Jen

I second this.

Simon

I get charities mentioning Giving Tuesday, but wish they’d stop putting it front and centre over their own cause and brand

Beate

You are both north americans and your opinions on any food, particularly sweet ones are NOT valid for the rest of the world.

Jen

#bitchplease I gave you butter tarts this summer.

Clay

I JUST GOT MY FIRST “DEAR FRIEND” GT email thanking me for being a loyal donor. As we speak.

Think is – I set up this org’s data. I KNOW they have salutations. Or they did. They just hammered this together on the fly.

Beate

That’s true. Butter tarts are gooooood.

“Help us reach our goal” is not really the amazingly inspiring superstar fundraiser message I like to get behind..

Simon

Ugh…this day is a such a bummer

Clay

*Googling butter tarts* hold please

Beate

hahaha

Simon

It’s like a showcase of everything wrong with fundraising

Beate

oh man, Clay – you have missed out (as had I until this summer)

Yeah, it’s just lazy fundraising.

Because it’s giving-day is not really a strong emotional case for support

Jen

But let’s be real

It’s not lazier than usual, it’s just a volume thing. We rarely see so much lazy fundraising in such a short time

Beate

Yeah, you might be right.

Have we seen anyone doing it well?

Jen

Funnily enough

Someone doing it well I found through @fundraisingdogs

Clay

Really?

Jen

yah i’ll find it hang on

Simon

This seems set up for you guys to promote fundraisingdogs

Beate

hahaha

I won’t include a fundraising dogs link.

(i will)

(i love dogs now)

Jen

Chewie and Tux are finn guuts

Here it is:

Screengrab of a tweet from PKD Charity saying Huge thanks to Mike and sue for donning their Christmas jumpers this GivingTuesday in support of people with PKD. A photo of a smiling man and woman in ugly Christmas Sweaters is attached

Jen

How sweet is this?

Clay

My dogs put up their tree this wknd

Christmas tree with many, many coloured bulbs, and dog puns like deck the paws and other dog related decorations on.

Beate

thaaaaaat is christmassy!

Beate

So what’s the campaign, thanking people who put on a christmas sweater and donate today?

is that the gist of it?

Clay

Lovely!

Jen

Mind you I only have what’s on their Twitter feed, but it feels very fun and festive and grateful

Screengrab of a tweet from PKD Charity saying Big thank you to Jake for putting on his festive best to support PKD Charity this GivintTuesday, 14 of 10 the goodest boy. A photo of a perplexed looking dog with christmas baubles hanging from his collar is attached

Clay

Oh my dogness!

Simon

It’s cute

But I still dont get this day

Does it make people more likely to give?

Clay

It made me want to look into them and I’m jaded and bitter . . .

Beate

Well, it has urgency when it’s just that one day

Jen

Simon you’re right. Nothing to do WITH the day, but making good use OF the day

Here’s another consideration

Lots of orgs in Canada raise tons online in the period between Christmas and NYE

Beate

and offline I’d say

Simon

Urgency like theres no tomorrow

Jen

So I wonder whether this kind of Gratitude Tuesday/soft asking helps lift that too

Simon

Like that canadian org that said “#GivingTuesday is almost over, and there’s no “Giving Wednesday.””

Beate

hahahah, they said that??

Jen

I wrote that one you prick

Beate

ahahaha

Jen

(kidding, obvi)

Simon

Yeh…that’s a copy and paste tweet

Simon

Like there is a Giving Wednesday

There’s a giving every day

Clay

Again, I get the intent – a global generosity movement. But like so much fundraising it’s been convoluted into a transactional faux send of urgency and disingenuousness.

Beate

I have one email today talking about christmas and not mentioning GT at all. And then I have one asking “Why are you so amazing??” which is cool and it’s filled with videos of donors talking about why they give. With a very soft ask to give something, love, time, hugs or money.

I liked that one.

Clay

Is disingenuousness a word?

Beate

it is now

Simon

Yeh, like at midnight we all become assholes again

Jen

Greedy, consuming assholes

Simon

I actually got an appeal today that didnt mention GT today too

Clay

Wow, Jen, how do you REALLY feel? 🤪😘😜😇

Simon

Wonder if they’re doing my split test idea

Jen

I guess it’s what Jen always comes back to – authenticity and good stories. And having the giving-day kind of makes people forget that and focus on explaining the day itself instaead

Simon

Yeh it’s a distraction

Jen

Authenticity and good stories. Yay!

Beate

Btw guys, this is fun but time is running out and my guests are showing up soon for the burnt cake and mulled wine.

We have a request lobster fact before we quit!

Simon

The only thing I really like about it is it gives some charities the courage to ask for the first time

Beate

Hava Goldberg on twitter wants to know if it is true that lobsters are monogamous or if Friends lied to us.

Jen

Oh niiiiice I was hoping someone would respond to this. Heyyyyyy Hava! ❤

Clay

I signed up for an online class the other day and got an email confine that said “Dear Incredible Clay, welcome to our tribe of knowledge seekers and curious minds . . . “ made me want to re write every thank you I’ve done ever.

Jen

amazing!

Beate

That’s some sweet stewardship

Back to lobsters: And, according to the New York times, male lobsters are assholes.

“As it turns out, lobsters don’t mate for life,” explained Mr. Wheir, a video editor in New York. Actually, male lobsters in particular are rather promiscuous. “Lobsters do have a monogamous bond, but it only lasts for two weeks,” said Trevor Corson, the author of “The Secret Life of Lobsters”

Beate

So there you have it. Friends disappointing us, once again.

Jen

And men too

Clay

And men being jerks in all species

Jen

OK Bea’s cake is burnt and no one is drinking her mulled wine

Beate

So, any words in wrap-up before we go out to celebrate this glorious giving day?

Clay

Charities need you on a random Tuesday in July as much as they do on Giving Tuesday

Jen

I have a great butter tart recipe for Clay, legit a Love family tradition.

Simon

Yeh disperse GT over the other 364.25 days

Simon

Can you post it?

Beate

hose tarts are amaaaaazing!

Clay

I can’t wait! (Bracing for the “I’m gonna send it and instead getting booted outta the chat)

Jen

Right? Loves don’t fuck around

Jen

Here it is:

Link to Love Family Butter tart recipe

*Jen removed Clay Buck from the chat*

Simon

lol

Nov. 26: Where they talk about sexual harassment in the fundraising sector

Trigger Warning: This chat will contain talk about sexual harassment and violence.

Today is a different kind of #lobsterchat. November 26th is the National Day of Conversation (#NDOC) in Canada, a way to start and sustain conversations about sexual harassment in the nonprofit sector. Thank you to Liz LeClair and Wanda Deschamps for starting this important initiative.

For #NDOC, we have a special guest, a brave guest lobster who has gone through the process of speaking out about sexual harassment she experienced. She wants to stay anonymous, and so we have been allowed to borrow @MsRuptNow‘s name for her today.

Jen

Today’s chat deserves a trigger warning. We are talking about sexual harassment in our sector, and if you find that difficult, you might want to skip this one. If you are experiencing harassment, know that you are not alone.

Jen

And I want to welcome our very special guest, an anonymous fundraiser here to add their voice. They will appear here as Ms Rupt Now. Welcome, Ms and thank you.

Simon

We thought about getting Mr. Rupt but he was 30% more expensive for some reason

Beate

Hah!

John

welcome MRN

Jen

Simon, getting started like the clumsy jerk

Ms.RuptNow

hi everyone

Beate

Yes, today’s chat is a bit different. Less fun and games, more real life important issues. thank you for coming to share, Ms!

Simon

That’s me. Welcome Ms Rupt, thank you for making time for lobsters

Jen

Ms, can you start by telling us about your experience?

Ms.RuptNow

The #MeToo and #AidToo discussions of last year prompted me to come forward with others for a common perpetrator.

This triggered a workplace investigation (big lesson learned: whether we wanted it or not!)

And we’re now on the other side.

Jen

Did you know what would happen when you came forward?

Ms.RuptNow

No. And nor did the org as it turned out.

Simon

What did you want to happen?

Or did you know?

Ms.RuptNow

I wanted the perpetrator removed from any access to vulnerable people: women and especially beneficiaries

that was my concern. his access to beneficiaries was a worry (though I had no evidence he was a danger this way, sadly there are of course instances of beneficiaries being sexually exploited by aid workers).

#Aidtoo

I wasn’t thinking of myself necessarily when i came forward (which isn’t great)

Beate

I guess this is some of the problem with having this discussion in our sector, right. We know that when we speak out, we risk harming the very causes we care about.

So we (historically) choose not to believe – or act on – it.

Ms, did you have any thoughts in that direction? If so, do you want to share some of your thinking?

Ms.RuptNow

Though that was my thought process (protecting others), what’s the most surprising thing of all this is the impact it had on me.

I’m a pretty resilient person, but this incident with my perpetrator caused years of panic attacks, which I didn’t trace back to it until I came forward. My message to everyone is – men and women – is honour what’s going on with your mind and body. It’s real. Loolking back, it probably was larger than the incident. It’s despair at the system and structure of power and patriarchy.

Beate

How does it feel now that you’re on the other side of it?

Ms.RuptNow

Confusing.

Beate

How so?

Ms.RuptNow

We succeeding in our goal – and it was unprecedented – that we had the perp removed from the wider org

But, here I am, still anonymous. Why? After all, i technically ‘won’. i even remember the phrase used to notifiy me: they (the investigators) used a really rather cold phrase: something like they found “on a balance of probabilities” that i was telling truth

Simon

I’ve heard that a lot – abuse victims seek ‘justice’ but when they get it it’s not the closure they thought it might be

Because I guess that’s not full justice or something?

Simon

Like it never undoes it

Ms.RuptNow

You know what would help? A “we believe you”. Dare I say, “we’re sorry”. #nope

Simon

From the org?

Ms.RuptNow

Yes.

Simon

Yeh…”on the balance of probabilities” is not exactly human

Beate

That is a horrible way to speak to someone who might be traumatized.

Jen

Let’s talk more about the language involved in this whole process

Ms.RuptNow

For one thing, throughout the whole process, he was referred to as “the respondent”. I was “the accuser”. WTF?

Jen

Ugh.

Ms.RuptNow

also, during my time giving evidence to the lawyer the org hired, he was referred to as “Mr. x”

I couldn’t even.

so asked they identify him by his first name

John

WHAT? youre fucking kidding

that’s such a pile of bullshit

Simon

Let me ask what should language have been…in a world of innocent until proven guilty?

I dont mean to sound like a dick

Playing gods advocate

Beate

good question

Ms.RuptNow

in such instances, the starting point for the process should be “trauma informed”

this was the opposite

the cards are stacked against the accuser

Beate

Tell me more about trauma informed – what does that mean?

Ms.RuptNow

1. that the org takes less than a month to acknowledge a letter of complaint. That was the worst part – wondering what was going when i didn’t hear back

Jen

Trauma-informed, survivor-centred… even that language is jargon but means that at least you shouldn’t need to hear your abuser referred to with his honourific

Ms.RuptNow

I was always referred to with my first name. Not Ms [Last Name].

Beate

😬

Simon

Woah

Ms.RuptNow

2. the very fact that the organisation was the client, not me

Beate

So it was you against the organisation all of a sudden?

Simon

Businesses behave in the way that’s best for the business

Board members are lovely warm human beings until they sit around a boardroom tale

Tabel

Table

Fuck

Jen

Such an important part of this whole conversation. We are told to “go to HR” but HR serves the corporation, not the employees.

Simon

YES!

HR tells you they’re there for staff welfare. They are there to minimise damage to employer

Ms.RuptNow

so complicated. Yes, the org hired a third-party, impartial law firm. This gave me great great great comfort.

Simon

A lot of these abuse issues stem from us giving organisations…businesses…the church…more rights than humans

Beate

I’ve told that bit about to many and it’s almost funny – responses always fall in one of two categories: “Yes, xxx happened to me/my friend and HR screwed me/them, never go to HR”, or “What? I never even thought of that. My god that is so true”.

John

💩

Ms.RuptNow

This law firm had recently gotten a high-profile case in front of the highest judicial body in our country

So: good.

Bad:

It was some of the angriest, hopeless, painful four hours of my life to be questioned by the lawyer.

Simon

I always wonder whta they think you’d gain by lying about that

Jen

“She’s just doing this to get attention” Motherfucker PLEASE!

Ms.RuptNow

I was offered to bring a support person, but declined.

I stand by this, because I thought having a support person would make me soft-pedal my responses. That’s what women do, right?

Beate

Yeah, you might not want to hurt or disturb the support person

Ms.RuptNow

correct

Beate

which is riddiculous but hey, that’s what we’ve been conditioned to.

Jen

Oh man that truth hurts… You wanting to make your support person feel better… minimizing for the people around you

Simon

Oh!

John

soft pedal your responses? is that really what women do?

Beate

ALL. THE. TIME!

Simon

Me and John are like what??

John

do i sound like a big white privileged dude for even asking this?

fucking hell

Simon

I’m on same page as you John

Beate

Have you ever heard a grieving woman on the phone with someone who called with their condolances?

She will spend all her time on the phone trying to make the person who called feel better.

Simon

I’m lying in bed with a sniffle, and just told you guys that I’m dying

Men ham it up

Ms.RuptNow

I came out after four hours into the sun. Full panic attack. Swooning.

The org did offer psychotherapy which I took. So there was good responsibility there.

Simon

I’m glad you did

Ms.RuptNow

I was so angry at the female lawyer!

Beate

Did they treat you as a suspect?

As if you were lying?

Ms.RuptNow

always with respect (except for not acknowledging my original letter) but with indifference. This was problematic because of the relationship I have with this org. I fervently believe in its mission, as do they.

And another note on how this was not a trauma informed process: I was told by the lawyer that the perp would have his questioning done in the town I live in (he does not). I was so afraid to run into him!

So tie up this thread, I commend both the org and the lawyer for accommodating a support person, if wanted. I didn’t want. I know myself. I wanted to speak unhindered.

Simon

Can I ask why you’re still anonymous? I spoke to Liz LeClair and she said sometimes she felt frustrated (my word, not hers) that there were so few people who were public.

I mean I know there’s lots of reasons. But what are yours?

Ms.RuptNow

I’m wrestling with this.

I’m ashamed of this.

why am I anon?

1. afraid of repercussion

2. afraid – as women are – of “taking up space”

3. I’m a person of privilege. I believe others should have the voice.

4. I want to continue my voluntarism with this org: would I be black-listed?

Jen

When I asked Ms. to join us, we talked about this at length. And I see a real strength in the anonymity here. I don’t think it’s cowardly or shameful. I think it removes the ability for anyone to comment or judge why you are coming forward or what your agenda might be. You could be anyone, from anywhere, and the focus should be on your lived experience, not on why you are public or private…

Simon

I’m sorry you’re managing all of that

Ms.RuptNow

5. I’m ashamed for people to know that I was the inspiration for an “obscene sexual act”

Jen

oh my goddess. point 5 breaks me

Ms.RuptNow

that’s it for all of us, isn’t it..

no question mark.

Beate

It really is. I think most women, myself included, have stories we don’t tell for that exact reason. Somehow it feels like our fault. When it is really not.

What you say about shame for staying anonymous though, that’s another one of these things women are conditioned to I think; feeling bad for not doing more when you have MORE THAN done enough! Don’t be ashamed please. You don’t owe anyone being the public face of something like this. It has to be wholeheartedly by choice if you do

Jen

well said Bea

Ms.RuptNow

I’m proud that we removed this horror from the system. The bigger challenge: how to fix the system?

Jen

I’m also proud. Very proud.

Simon

If you keep picking pieces of shit out of your sandwich eventually you have a sandwich

Ms.RuptNow

I literally have no idea what this means

Beate

hahah

😂

John

youre trying to hard simon…

Simon

lol

Beate

On fixing the system: Based on your experience, what advice would you give to anyone who’s in charge of handling this in an organisation?

To make it easier for people to come forward?

Ms.RuptNow

well, I came forward and it worked!

Simon

And people see that it worked

Ms.RuptNow

NO

they did not see that it worked (except for this chat cast)

Simon

Wow

Jen

That’s the real kicker here. Ms. got the outcome she wanted. But no one will ever really know.

Ms.RuptNow

I chose to have one tangible outco me: remove this person from the system. I stand by this, but I’m also also human and compassionate.

I don’t talk about it or who or what happened, that’s out of character for me. As i said, i’m ambivalent about this. I feel like a shitty feminist.

so the thing is, in the end, the org had to announce that “sanctions” were brought against one of its members because of an investigation.

that (understandably) rattled the members who don’t know who it is and why

Simon

Sanctions

Ms.RuptNow

Sanctions

Simon

Inhuman language

Jen

Right? The cold dead truth of the language we use…

Ms.RuptNow

You know, I’m a year out of receiving the findings. I thought I would have (as I normally do) built upon this experience with more advocacy etc.

from an impact POV, it’s been the opposite.

I stopped the psychotherapy bec I felt guilty that the org payed for it. I’m a donor too!

Beate

oh my god, that is …such a profound example of why this is so difficult!

Ms.RuptNow

I’m also usually an outspoken person and I’m afraid – to my core – that as a female outspoken person I would do great disservice to #MeToo if I talk about this now. It’s been so long, and I don’t want to be seen as adding more noise, you know? It doesn’t make sense, i know

we’re supposed to just get on, ya know?

Jen

I know you and I love you, Ms, and I also know that it came at big personal cost

John

Beate

Isn’t the whole point of #metoo (or some of the point at least) to disprove that though? it happens to the strongest of us, and it affects them to!

Ms.RuptNow

I’ve never felt old before. But as a middle-aged fundraiser, I straddle those days when I wore pantyhose (!) and these days where I have no fucks to give.

Jen

I want to acknowledge the emotional labour, re-traumatization and triggering impact. We are grateful for your honestly and your candour. You are opening doors for others. Thank you.

Beate

Thank you❤

Simon

Thank you 🙁 xxx

Ms.RuptNow

I too have been that major gift fundraiser that went on all those lunches because that one donor kept inviting. It was good for the activity reports, right?

John

thank you Ms. Rupt… im sorry that YOU or anyone has gone through anything like this… but thanks for sharing your story

Jen

So, no easy way to segue into our weekly lobster fact — so here’s the awkward transition…

Simon

lol

Read the room Jen

Beate

haha

Simon

But this is first and foremost a lobster fact chatcast

Jen

anyway

John

here we go

Jen

Did you know… that when boiling lobsters, if you boil only male lobsters, you have to use a lid because the males will climb on each other and build bridges so that some of them can escape

Simon

We totally do do that

Jen

But if you boil only female lobsters, they hold each other down, so that no one will be able to escape

Beate

is this for real???

John

🤯

Ms.RuptNow

if we eliminate the species, we eliminate the bullshit

Beate

I am shook. That is too symbolic

Jen

BAM

Simon

That’s going to haunt me

Beate

So, wrapping up – Jen, do you want do say something about #GDOC and how people should get involved?

Wait

#NDOC

Simon

lol

Google Docs

Beate

fuck

Simon

Well done to everyone involved with #NDOC

Jen

Thanks friends!

For #NDOC, what anyone can do is learn more about the Rosa Project by visiting wearerosa.com

And anyone who wants to join the Agents of Good in making a donation to support this amazing work, go to canadianwomen.org/rosa

John

Jen

And keep the courageous conversations going!

Simon

Lots of love to all of you x

Nov. 19: Where branding and shit fundraising is the topic and Mark types reeeaally slowly

*Beate added Mark Phillips to the chat*

John

So… should we get this party started?

Beate

Yes!

John

As we all know, Simon is in the middle of hosting the AMAZING – Fundraising Everywhere conference – happening right now

Jen

(and killing it) <3

John

so he can’t be ‘here’… so we’ve invited Mark Phillips to guest lobster today

Beate

Welcome!

John

And

we are going to talk about EVERYONE’

s fav topic

BRANDING!! YIPPEE

Mark

Luck comes in many shapes and forms

John

Do we need to introduce mark?

i mean – we know he’s world famous but…

Mark

My name is Mark and I am a fundraiser.

John

ok. moving on

Beate

Mark is the guy who said “I’d be bloody delighted.” when I asked if he’d like to guest lobster the episode about branding and shit fundraising

😂

Jen

And we’re bloody delighted to have him! THanks for joining this gongshow

John

I want to start with defining what we think “branding” means…

i’ll let our guest go first

Beate

how organised

John

lol

did we just meet Beate?

*Mark is typing*

Jen

Welcome Mark!

From left: John Lepp, Mark Phillips, Beate Sørum, Simon Scriver and Jen Love stand in front of a craps table in Vegas

*Mark is typing*

John

VEGAS BABY!

Beate

Now shush so Mark can answer his question!

Mark

Ok. My thoughts. Many charities look at branding as the corporate identity.

*Mark is typing*

*Mark is typing*

Jen

Is he searching for the right GIF?

John

We should have tested Mark on his keystroke count before we asked him to join us

Beate

😂

Mark

The logo, colour palate, name, copy style, but in many ways that is wrong. Branding is a way to distinguish a charity in a market

It’s all one finger tapping.

John

oh sweet jesus

we only have 30 minutes here Mark.

Mark

I’ll try

Jen

I think branding is how your donors experience your charity

how they feel when they hear from you, what you say… but too often we focus on the logo.

John

I always suggest that ultimately… Branding is how your donors experience YOU… The stories you share with them, the problems they help you solve, the way they feel when they give to you…

Mark

And it’s the donors experience that can define that.

John

that was my line Jen… lol

Jen

i was clarifying! i know it’s your line. you basically taught me everything i know and care about branding

John

Mark – ultimately… it’s it ALL fundraising?

doesnt it feed all the same beast?

in other words – it ISN’T – branding > fundraising

Mark

That’s all people focus on.

Yeah, John, it does. But it’s so easy to do a new brand and ignore all the soft stuff that really matters.

Beate

Branding gets a bad rep, but really – it’s like the air in a conference room, you only notice it when it’s bad. When it’s good you don’t notice, it just makes everyone inspired and alert.

John

thats a good way to look at it Beate

Jen

VERY well said Bea!

Glad we have this written down

Beate

Thank you, I was quite pleased with that metaphor myself

😁

John

Why do you think that is Mark?

just go the “soft stuff” isnt very sexy?

Mark

Because branding normally borrows from the commercial sector.

In the commercial sector a brand is a guarantee. A guarantee to wash clothes whiter, or to make your car go faster or to make you smell better.

*Mark is typing*

*Lobsters wait in suspense*

*Mark is typing*

It’s says you can depend on us. Whereas in our sector, a brand needs to say we depend on you.

Beate

oooh

Jen

YES-so we are starting from the wrong place being commercial > connected

John

i fucking love that

Beate

that. is. smart!

Jen

Good lord he types slow but it’s brilliant when it gets here

Beate

HAHAHA

John

lol

do we want to talk about branding done right?

an example of who does it right?

Mark

So comms teams take the approach and talk about how great the charity is.

John

yes… and they get really offended when we point it out to them

Mark

Our values are innovative, forward thinking, blah blah.

And the donor doesn’t bloody care about that b

John

there seems to be a historical US vs THEM thing with FUNDRAISERS vs COMMS folk

Mark

They get offended because we are challenging their view point.

John

often is becasue they are attacing ours too

Attacking

Mark

They take a commercial view borrowed from commerce. We are fundraisers. It’s completely different.

John

saying that the charity “WE” is more important than the donor “YOU”

Mark

commercial brands are about how great we are b

It doesn’t work in fundraising.

Because it is designed for people who are 79+

John

so – should we NOT have branding at our orgs?

(a ridiculous question)

Jen

And a HUGE part of it is the misalignment between your average marketing director who wants to like the work they do, and the donor who isn’t there

meeting donors where they are is hard when you want to focus on specific logo/brand etc

John

i mean – ultimately – as 4 fundraisers… what do we think the role of branding at our orgs should be?

Mark

Wally olins defined branding as seduction.

Jen

Making sure our stories are consistent in the way they look and feel (both the way they actually look and the way they make donors feel)

Mark

Not a million miles from ‘love’

John

ooo sexy time…

Go on..

Jen

#donorlove sounds nicer than #donorseduction

Mark

It’s an inappropriate term. But at its heart it’s about understanding what the other person wants.

John

in this case.. what the donor wants

Jen

YES-totally agree with that Mark

Beate

Have you guys read Jeff Brooks’ book on charity branding?

John

yes. it’s a brilliant book

Beate

My favourite example from that book (if I remember it right, it’s been a while), is a charity that rebranded their name from something to do with leprosy, to the formal name of the disease. And then stopped showing any photos of obviously sick people or talking about their challengs, and just started showing happy people who where quite fine.

Mark

There are so many charities all doing the same thing.

Beate

Which, yes, is the reality of many people who live with whatever the current name for leprosy is. But it’s not going to raise any money for fixing what is still a problem. –

Mark

We see the Leporasy example all the time. The name doesn’t fit exactly what we do so we have to change it.

They forget about the thousands of donors who feel part of the org.

And become something different.

It’s like a new charity coming along and retrying to win the donor from the old charity.

Beate

Basically fundraising from “cold” donors all of a sudden

Mark

Yes!

Beate

and then being surprised when fundraising tanks

Mark

Yes!

Donors don’t realise you have changed.

And are waiting to give to you

The new org is a cagickeceithout any soul.

Beate

hahahahahha

cagickeceithout

Mark

Vehicle without soul.

John

but sometimes… changing your name to something that makes more sense vs something that is more abstract needs to happen too, right?

Mark

Why?

John

i’m just asking the question

Mark

Look at wwf

World wide fund for nature.

It used to be world wildlife fund

John

hold up chief

it’s “world wide fund for nature” now?

🤯

Mark

Bp used to be British petroleum. Bp doesn’t mean tgat any more.

Yes. It changed its name but kept its soul.

Beate

Mark

Same logo. Same initials.

John

how did i fucking miss that memo?

Beate

Because you weren’t meant to get it!

Jen

Because it doesn’t matter!

John

LOL

Beate

Halleluja

🙌🏼

*Mark is typing*

Jen

The strength of the brand is that it’s still wwf and the panda and what you know they stand for

John

RIGHT!

nailed it JLo

Mark

Yes!

Beate

They didn’t try to put new meaning into a brand

Mark

Clever, kind, respectful.

Beate

Not pushing away everyone who believes in the “old” brand

Mark

So when an organisation changes from “YWCA” to “Platform 51” the arse falls out of the fundraising.

Beate

ahahhaha

Mark, is that a real example??

Mark

Yes, it’s a real example.

Have a google.

Because “51% of the population is female”.

Brandicide.

Organisation basically died over the next few years after a few more rebrands.

Beate

Wow. That is alarming.

Mark

The brand has to show dependency on the donor v

It’s not customer dependency on the brand.

John

it has to be donor inclusive

i shake my head at the times i see branding that is VERY donor exclusive

no room for them in the story

Jen

And that’s not a weakness it’s a strength to have your donors right there with you

Mark

Yes. It’s a strength. We need you!

All renaming hurts the charity. Sometimes fatally.

Tgat rebrand killed the ywca in the U.K.

I’ve never seen one actively boost income.

John

do we have an example of one that REALLY GETS IT

Mark

WWF is a great one.

Beate

I think it must have boosted their income

Jen

As much as I’m not a fan of it, the Sick Kids VS is definitely raising way more money for them

maybe partly because it IS controversial

And because it’s part of a capital campaign that is underpinned by a strong need

John

it’s feel good markting

merketing

jfc

i actully know how to spell y’all

Beate

And, when I worked for the Cancer Society we rebranded with a new logo and colours etc to unify the brand. That also worked, like two weeks later someone had the new logo tattooed on them

But the brand was still 100% recognisable with the old one.

Mark

Imperial cancer research and cancer research fund became cancer research uk

Change colours or logo and it’s not too negative

But don’t change the name.

Beate

And not too different

Mark

Best book on branding is “don’t fuck with the logo” by Jon edge and Andy Milligan

*Mark is typing*

John

i think we could chat a lot longer about this

but we are almost out of time and Mark types WAY too slow

Mark

Sums it all up.

Beate

Next time, we’ll tell him that he CAN access whatsapp on a laptop and not just his phone

Mark

Sorry. Can we do a proper podcast next time?

I am a Luddite.

John

LOL

No, Mark.

John

anyhow – we tend to wrap with a lobster fact

and i have a good one

true story: LOBSTERS WILL EAT EACH OTHER GIVEN THE CHANCE

Beate

Not these lobsters

John

they’re fucking cannibals! IMAGINE!

Jen

oh wow

So dark.

Imagine.

Mark

Not witnessed in the wild. Normally only happens in lobster nets or tanks.

Beate

Mark. Bringing reason and fact to the discussion once again

John

ok gang. i gotta BOUNCE! thanks everyone.

Mark

It’s society forcing unnatural change. Just like branding!

Beate

badum-tsssshh

John

haha

Mark

That’s. Bye. X

Thanks

Jen

“proper podcast” HAHAHAH

Beate

oh mark you’re going to come off like such a boomer with all those typo’s and the slow typing

John

*hits stop on recording*

Mark

I only have one right thumb.

Glad I wasn’t a complete waste of time. I’ll download the what is up? application on my personal computer if I ever get another invite. So I can be faster.

Beate

HAHAHAH

Jen

Oh, I have another great example, but it’s literally happening right now

A really well known charity is going through the exercise right now

And we happened to see a sneak peek

I’ll share it here but you guys can’t show anyone else

lobster cone of silence is real

Mark

Who?

Promise!

*Jen removed Mark Phillips from the chat*

Nov. 12: where they basically just talk about Dan Palotta (Hello Dan👋🏼!)


*Jen added Clay Buck to the chat*

Simon

Hello lobstery fundraisers x

Jen

Hello Dublin, Oslo and….. VEGAS!

Simon

Surprise guest from Vegas…Clay Buck (because John is at the gym or something)

Beate

*London

Looking out a bus window at a red double decker bus in London

Simon

*Birmingham

I’m waiting for my flight back to Dublin

Beate

Hahaha great start

😂

Simon

Is anyone where they’re supposed to be?

Beate

John I guess

We should all be at the gym

Simon

Haha

Clay

Well technically I live in “Enterprise” so there’s that?

Beate

You live in a place called enterprise?

Simon

That’s a place? Does Amazon own it?

Jen

Hello, Enterprise!

Beate

That is the most American thing I have ever heard!

Clay

Morning side-eye before coffee

Dog giving sideeye

Simon

Do you know who is in Dublin that I’m missing?

Simon

Dan Pallotta

Beate

Oooh!

Simon

The way Jen thinks about where we live is dead wrong

Clay

He will be in Vegas on Friday (not Enterprise) so he’s really racking up the miles this week.

Jen

We all know how much I suck at maps

Clay

Bea – what’s truly American is that the Las Vegas Strip is technically in a township called Paradise. There’s your random trivia for the day.

Simon

Clay are you going to see Dan Pallotta?

Wait…do you know him? You’re both American

Jen

🙄

Clay

Yes

Ha!! Yes I will see him. No I don’t know him.

Beate

And what’s he doing in Dublin?

Simon

Do you ❤ him?

Clay

I don’t know how to love him.

Simon

He’s running a better boards thing or something. Training fundraisers and people who hate fundraising to present their stuff

Basically just cruising in and being a celebrity

Beate

Much like yourself in Birmingham

(badum-tssssh)

Simon

He’s A-List

I’m Z

Jen

I saw him speak years ago at Congress in Toronto. Right at the beginning of what is now the Dan Palotta conversation

Clay

You should do a TED talk, Simon!

Clay

Oh. Wait. #Nugs.

Beate

I saw Dan do a plenary at the IFC years ago too. His message resonated well with the crowd there

Technically he’s saying everyone who’s a fundraiser should get paid more and not feel bad about it so no wonder a lot of fundraisers love him😂

Jen

If you guys could describe Dan’s work in a few words, what would you say?

Simon

I do love Dan…maybe ‘slick’

And ‘smart’

And ‘factual’

Clay

He is definitely a crowd pleaser. I’d say “thought provoking”

Simon

But also…I do feel like it was a ‘this is going to change everything’ moment…and I’m not sure anything changed

Clay

Right. His TED talk is from 2013 – has anything changed? Are charities or the public thinking about overhead differently?

Jen

I think he did give lots of people language about charity overhead which we desperately needed (and still need) — and he also gave us permission to have tough conversations about the structures of fundraising

Beate

I think it changed some attitudes within organisations. But it’s certainly not done overnight to change the public’s opinion on overhead

Simon

I am on such shitty wifi. Birmingham airport…the capital of England…youd think they could maintain a decent connection

Jen

Well, we’re talking about it! We weren’t in any meaningful way before that

Simon

Oh my god 2013

The summer of apathy

Beate

Wow time flies

Jen

I was going to make a lame brexit joke

Clay

Several Foundations have since stated they will fund overhead.

Simon

Fair point

Beate

Yes! I think like Jen says, it gave us language. And courage to state the obvious; overhead is part of doing a good job.

Clay

But has it caused fundamental shift “in the trenches”? Was it supposed to?

Simon

His book and talk helped me get it straight in my head I think. He gives us confidence

Jen

Good questions Clay. I think it has inspired confidence

yah, what Simon just said

Simon

I guess it’s unfair to expect a seismic shift. He’s not the messiah

He’s good for our sector

Jen

And it’s also allowed us to see things from the other side: “what? we pay this dickhead $250,000? no way he’s worth that…”

Simon

Is that how much Dan’s paid

😉

Jen

haha, no i mean charity CEOs… but good one

Clay

I had a CFO get rather angry with me, finger pointing, angry words, the whole bit and “instruct” me to cancel the remainder of the year’s DM/digital program to focus on major gifts and events because it was irresponsible spending. She was wearing an “I Am Overhead” t-shirt.

Simon

Hahahahaha

Beate

Jesus, THAT is irresponsible!

Simon

Have to say, it’s also good that he’s a successful, white man saying this…so he doesn’t get called out for being jealous or whatevs

Beate

I don’t think it’s changed much for Average Joe or Joanne. Not sure it ever will – or wether it’s that important. I think that’s something that comes way down the line. What changes is our attitude, letting us ask for overhead funding, defend ourselves properly in the media. And then maybe, maybe, in 20 years retired millennials will think differently..

Jen

I also think the part of his message around asking for more, having bigger dreams, is important

Simon

Yeh…he’s an icon for the sector…and his message gives us a voice which charities then (slowly) get round to supporters

the stuff he says about expectations and what our sector is capable of is great.

Beate

what’s stuck with me since his talk at IFC is the origin of the words non-profit.

Beate

It literally means “no progress”

Clay

It’s a great thing to have fundraisers and NP leaders walking around going “Yeah! We should invest more!” But until it REALLY gets to leadership and becomes part of culture – implementing proven results, investing in infrastructure, etc – sound/fury.

Jen

Oh man Bea I hadn’t heard that non-profit = no progress. OUCH.

Beate

Yep, from latin (ep1 call back🙌🏼)

Simon

You know he commented on my blog once?

Beate

Haha, really? What did you write? What did he say?

Simon

He disagreed with me

Beate

Vehemently?

Simon

But it was a clickbaity blog post about the problem with Dan Pallotta

So fair play to him

No he was cool…but I still stand by it

Beate

What did you claim the problem was?

Simon

Cant remember exactly what I said but it was basically in his TED talk talking about people earning less than $100,000 and the divide there

And what I was saying is that the message could get lost on loads of people

Because the average salary is like $20-30k

So majority of people in America and the world are still like, what the fuck are you talking about?

Beate

Mhm, fair point

Simon

Like that the message we’re talking about is still excluding the 90%

My point was put together much better than that of course

Beate

Of course

Simon

It was an amazing point. But dont go confirm that by reading the blog

Beate

I will link to the blog for everyone to see

Simon

Oooof

Beate

And the TED talk

Yours and his

Simon

This wifi disconnects every 5 minutes

Jen

I also think that part of the conversation he encouraged was about how we create our fundraising programs based on reducing expenses by 5% and increasing revenue by 10% without a plan

That the structural part of how our charities work is broken

Simon

The way I think about wifi is dead wrong

Clay

LOL

Simon

I actually must watch the TED talk again…it’s been a while

Beate

Clay, what’s Dan doing in Vegas

Clay

Lack of planning and then investing in the right resources to execute the plan – agree, Jen!

Simon

Do you think he’ll just go round telling casinos they’re dead wrong

Clay

His Bolder Board training.

Simon

Oh same thing as Dublin!

Really interested to hear how you go. Live tweeting?

Clay

It’s like you’ve never met me.

😂😇

Simon

Hahaha

Beate

Hahah

Jen

Should be, Bea, Be Bold Bolder Boards

Beate

Today I ate at b-bakery. True story!

Simon

Get a photo with him. And do a secret signal in the photo for me

Clay

Oh, that is ON!

Jen

I don’t know much about what he says about boards…

Might need a report back from Clay!

Clay

I am actually really looking forward to it! I’m curious to hear what he says

Simon

I’m going to commission an artist to paint a last supper recreation with Dan Pallotta, Scott Harrison, Vu Lee, Kishana Palmer, etc

Jen

OH MY GODDESS

Simon

Yeh I’m really interested to hear how he confronts boards and changes their mind. Obviously the problematic people are those not in the room….but still…it’s not what I’ve seen him speak abotu before

Beate

Based on title alone, I would guess don’t be afraid to invest and believe in fundraising? Definitely report back Clay!

Clay

I want that supper IRL tho!

Beate

We’ll invite them all and serve them lobster

Simon

Oh by the way…

Did you know lobsters have tiny brains?

Like the size of the tip of a ballpoint pen

Jen

Not these lobsters!

Simon

…like Jen

Jen

Come on, man!

Beate

#LobsterJen

Clay

Sidebar – it is now Kibble Time in Vegas so officially multi-tasking – Fundraising Dogs Feeding Time waits for no one…

Simon

Well OK I’m going to get a cup of tea anyway

Beate

And I’m stepping off a bus and into a meeting

Simon

Let’s wrap it up and boot Clay out of this whatsapp group

Love to you all

Jen

Lots of lobster love, except to Simon for the roast

Beate

Simon

Clay…y’all come back soon, y’hear?

Clay

You guys are awesome! And dogs are eating! All is good!

😘😘😘😘😘

Simon

OH SHIT CLAY! I forgot to tell you something really important!

Will change your life!

Clay

I’m giddy with anticipation

*Simon removed Clay Buck from the chat*