Jan. 30: John has lost track of lobsterfacts already and donorlove is good and people are annoying and Norwegians hate Valentines day.

Beate

yo

Simon

Yo

Jen

Yo yo

Beate

where’s our lead yoyo

John

jesus you guys..

give me a sec here

Beate

it’s 17.31, john!

or x.31 i should say

farking time zones

John

ok ok

is this fucking thing on?

Beate

it’s your job to turn it on, John.

John

fuck

types “RECORD”

Beate

haha

John

good morning lobster friends.

Beate

good evening!

John

sorry I’m late. had a little trouble getting out of the tank this morning.

Jen

helloooo!

Jen

Hello

John

So apparently I’m hosting today’s gab… and recognizing that we are ONLY 2 WEEKS away from the all important valentines day -i thought we could talk about my favourite subject: DONORLOVE

โค๏ธ

Beate

valentines day

๐Ÿคฎ

(sorry)

John

do you celebrate that in norway Beate?

Jen

Already a ๐ŸŽข

John

or are the norweigans too short on time to celebrate it

Beate

well.. there’s a love/hate relationship going on with american holidays that the commercial sector tries to bring in in order to make money…

same with halloween

Simon

Wow that snuck up

Beate

and black friday

and cyber monday

and singles day???

etc.

John

so the norweigans really dislike everything

wow

ok – diving in

Beate

Not true. We like julebukk and jul and easter bunnies and shit

BUT – I am totally on board with donorlove ๐Ÿ˜‚

Simon

I’m laughing at the concept of Norwegian romance

Beate

Massive digression; This is SUCH AN ACCURATE portrayal of Norwegian relationships๐Ÿ˜‚

Jen

Off to a roaring start here

John

Back to topic. For context:

when we talk about the idea of donorlove – we are talking about A LOT more than just stewardship or gratitude

we define it like this:

You make your donor the hero.

You share amazing and inspiring stories.

You connect to your donors emotions and values.

You work diligently to allow your donors to fall โ€“ and stay โ€“ in love with you.

You ask for only one thing.

You always consider who (or what) is the right voice for your story.

You say thanks with passion.

#donorlove is all of the small things, all the time, over time.

there is some room for interpretation in there

but

you get the idea

we could spend all day talking about these things but – do we want to unpack just one or two?

Jen

Yes!

Beate

I think the most intersting but also annoying conversations I have about it, is around the thanking/reporting and what it costs

Everyone is on board with donorlove in theory. But then you see the bill. And you don’t necessarily see the direct income resulting.

And so the inevitable suggestions of not sendign all those letters come up

Which we know is bullshit. But we also struggle to prove it sometimes. I like being challenged on it though, forces me to hone my arguments and prove my case.

Simon

Are we too impatient to see the pay off?

Jen

and/or how are we measuring the payoff?

I just had that same conversation as part of a #donorloveforboards retreat. Stewardship is seen as a cost, but it’s more of a cost of doing business.

John

jesus – are these same people that impatient in real life???? “WHAT – you wont marry me after one date????”

Beate

Well, it’s pretty well established that dates can lead to marriage – it’s common sense for most people.

John

why is there such a disconnect between how we act in real life vs how we act or treat other humans via our work?

Beate

They see that in their own lives, so they don’t need proof

With donorlove, they have no experience of it (usually) and so it isn’t common sense to most people.

John

but in our work – you go out for one date with someone – then NEVER talk to tthem again… and instantly look for someone new to date

lol

Beate

yeah.

John

maybe the anaolgy doesnt work

Beate

I think it does, I just think it isn’t usually flipped on its head like taht.

When it is, people get it, no?

OF course – what the analogy is missing is that after a year, you go back to that first date and demand a new one and don’t understand why they say no๐Ÿคท๐Ÿปโ€โ™€

John

lol. totally.

Jen

i think we can all relate to wanting to be seen and valued and appreciated… and we get pretty tangled up in the details of it and the process and the system, instead of just saying that what we want it to show people that we really see them

Beate

yessss

Plus, I don’t think we should undervalue the value of just doing it BECAUSE IT’S THE RIGHT THING TO DO!

We all try to make the world a better place, that goes for the little things too.

John

exactly – not EVERYTHING has to have an instant ROI

Jen

In fact it’s the little things that make the world a better place!

Beate

Simon must be brewing on something cynical and snarky, he hasn’t spoken for five minutes!

John

I was going to say

Simon

In a perfect world not everything has to have an instant ROI, but in reality it usually does

No I’m multitasking and struggling

Beate

Oh. Now I’m the asshole.

Accidental asshole๐Ÿ™„

John

simon – what’s the instant ROI of us having this conversation?

Simon

Also I was thinking about dating and how some people do expect to see you again or want more action and you’re like er no I never want to see you again

Beate

haha

John

lol

Simon

There’s no instant ROI of us having this conversation…but none of us work for someone

We don’t have to report back to a CEO or a board or the media or donors

Beate

what’s your favorite donorlove stories?

Something you’ve done or had done to you?

John

mine always is how my friends at The Redwood – treat me as a donor

cosntantly sending me little love notes about my impact. or they are thinking of me… or sharing a stroy about something else i might care about

Jen

my fave donorlove story was the “first canadian snowfall” video from Rebecca Davies after we helped privately sponsor a refugee family…

Simon

I liked when that charity sent me tea bags

Beate

haha! because they’d researched you?

Simon

But really the best ‘donor love’ I get is from the private sector – buffer and dropchef and Nintendo

Beate

Probably because no one yells at a private company for spending money pleasing their customers, it’s just seen as good service and marketing as opposed to “wasteful spending” and overhead

๐Ÿ™„

Simon

Totally!

John

OUF…

is that really a thing?

Simon

It’s not seen as money taken out of the mouths of those in need. It’s seen as less profit

When in reality it’s probably more profit because it works

Beate

It really is weird how little of the plethora of data and evidence from the private sector is accepted as proof for donorlove!

Jen

And board members drive me nuts, because some are on our boards for their business success and then they join charity boards and recommend the opposite

Beate

Hahah! Yes!

Simon

So true Jen

Beate

Suddenly it’s all tightening belts and cost cutting

Simon

Really weird how the mindset changes

John

๐Ÿ™„

Beate

What happened to innovation and investment??

John

“innovation” our sector’s dirty word

can anything be done about it?

Beate

We can keep screaming about it until people respond? In fairness, I do feel like the pendulum is swinging the right way

it’s no longer just about mass marketing efficiency, but putting the individual back in the picture

Simon

call yourself a ‘social enterprise’ and all our problems are fixed

John

#truth

yes it’s more work. yes you need to be more emotionally invested.

Simon

Do you think it’s swinging the right way? I really have to say…and this is very negative…is I don’t think it’s really changing and I dont think it will ever really change

*mic drop in to bath*

Beate

Haha

yes, but I’m an optimist.

John

well..

A gif of an unimpressed face with Debbie Downer written over it

Jen

I think there are some good changes…

I think boards and leadership are more genuinely open to donorlove and to storytelling… but it’s a long game

Beate

I think (and feel like I see evidence of) that we’ve gone through a decade or two where technology seemed like our saviour where we didn’t have to touch anything and everything was automated. And now I do see personal touches being brought back in more.

Maybe it’s just my bubble, but..

John

i like to think that there are some people around who DO understand this

i know there are.

Beate

We see evidence that’s hard to refute – Hurricane Franki at the UNICEF Italy office and his birthday calls and whatnot increasing retention what was it 2 or 3 times over?

John

it was a 30% increase in the revenue and a 50% increase in Life Time Value

Beate

Keep hammering those numbers, ultimately people must listen. Right? *she said hopefully*

John

AS PER USUAL

this is a massive topic

hard to close out

and for the record

for our clients who just follow the basic framework

we see similiar sorts of growth in their programs

Beate

๐Ÿ™Œ๐Ÿผ

John

so

John

as we tend to do

Beate

But I still say fuck valentines day.

John

we like to close out with

Simon

Every day is valentines day when you’re with me

John

a very “FUCK VALENTINES DAY” lobster fact

Beate

Hey, do you want to hear a funny/sad story before the lobster fact?

about valentines day

John

go for it

John

ive got my fact CUE’d UP

Simon

I am here for funny/sad

Jen

#teamfunnysad

Beate

When I was 18, my boyfriend travelled to Morocco to visit his somewhat estranged father around feb. 14th. And he said not to expect a call, because it would be too much hassle to write down my phone number

๐Ÿ˜‚๐Ÿ˜‚

Turns out he was not the love of my life.

John

is that the story?

๐Ÿง

Simon

Hahaha

Men are shit

Jen

that’s ice cold

I’ve got a good one too

John

wait JEN!

let me get this fact in

Beate

Jen is going for the story

Jen

There was disappointment in the extended Love family when I wasn’t born on Valentine’s Day, but a few days later… #imagine

Beate

Oh my god. Would they have named you Valentine Love if you had been?

Valentina

John

oh jesus

ANYHOO

Beate

Val for short. It works

๐Ÿ˜‚

John

lobster fiction: that lobsters mate for life ACTUAL lobster fact: Instead of mating for life, a dominant male lobster mates with an entire harem of female lobsters. He mates with each female one at a time, in a series of serial flings that last about two weeks each.

Simon

Like Jen

Jen

Burn

Beate

Wait we’ve already done this fact

๐Ÿ˜‚๐Ÿ˜‚

John

did we?

no

Beate

Yes!

John

did we?

Simon

You cant get enough of lobster fucking facts

John

fuck

im done

Beate

Season 1, ep 6

John

can’t even fucking host properly.

๐Ÿคฆ๐Ÿปโ€โ™‚

Beate

Go do a quick google, we’ll wait

John

sigh.

Simon

Fucking hell John

Jen

2 weeks, a life… there’s a way to connect this to ROI and immediate returns…

Simon

I’d kick you out of the group but I’m no longer an admin

John

how about this: Lobsters eat voraciously after molting, and will often consume their own recently emptied shells. Eating the old shell replenishes lost calcium and hastens the hardening of the new shell.

Simon

Gross

Beate

It’s like a disco in here, road work outside

flashing lights

John

ok.. ok… everybody out. im turning off the lights.

Did this chat make you laugh? Or think? Find us annoying? You should totally share that with your friends.

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